The Opportunity:
This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation, including operational vendor performance management.
The role ensures high quality, secure, compliant, and resilient application support across mission critical systems, while driving operational excellence, vendor accountability, and a strong customer focused service culture.
This role owns the consolidated AMS Run Team (post vendor harmonisation) and is accountable for operational outcomes, compliance, risk reduction, and consistent service delivery across Australia.
To do this successfully you will:
Suitable candidates will demonstrate:
Experience leading teams of technical specialists and vendor partners.
Experience in financial services or other regulated environments highly preferred.
Proven track record in managing operational risk, security controls, and compliance obligations.
ITIL Foundation (required), ITIL Intermediate or Service Operations preferred.
Strong leadership and team management capability.
Excellent understanding of ITIL processes and service delivery principles.
Strong vendor management skills with a focus on governance and accountability.
Deep understanding of risk, compliance, and security frameworks.
Exceptional communication, stakeholder engagement, and business partnering skills.
Ability to drive transformation, process improvement, and operational uplift.
Why Choose AIA
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Access training and development to build on your current skills.
Career development through internal mobility opportunities.
Work for a business helping millions of Australians and make a difference every day.
Enjoy wonderful Health and Wellbeing initiatives that support you.
Work with supportive and inclusive managers.
At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group – the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they’re different. What makes us truly different at AIA is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link today.