Senior Lead ITSM Product Manager

About this role:

Wells Fargo is seeking an experienced Senior Lead ITSM Strategic Enablement Product Manager, who will define, prioritize, and deliver enterprise ITSM capabilities that advance platform maturity, data integrity, automation, and cross-functional enablement.

In this role, you will:

• Own and manage product backlog aligned to strategic ITSM capability objectives
• Translate enterprise strategy into prioritized features and stories
• Partner with engineering and architecture to ensure scalable, governed solutions
• Drive cross-functional alignment across ITSM product domains
• Define success metrics and adoption measures
• Facilitate stakeholder workshops and working sessions
• Ensure platform configuration aligns with enterprise standards and data models
• Identify risks and dependencies across value streams
• Support enablement and adoption efforts through documentation, training, and working sessions.

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of ITSM experience
• 2+ years of Agile experience
• Experience with AI Agent Authoring (Configuration, LLM, ML)
• Strong communication skills.

Desired Qualifications:

• 3+ years of experience implementing technology capabilities in ServiceNow with proven experience in the CSDM module
• 2+ Years of JIRA experience
• Ability to influence across all organizational levels, particularly senior management.

Job Expectations:

• Ability to travel up to 20% of the time
• This position is hybrid and must be located at one of the posted locations.
• This position is not eligible for visa sponsorship.

Posting End Date: 

29 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.