The Chan Zuckerberg Initiative was founded in 2015 by Priscilla Chan and Mark Zuckerberg to harness the power of technology to pursue some of society’s most ambitious goals — from curing or preventing all disease to transforming how students learn.

At CZI, you’ll join a deeply collaborative, mission-driven community where your work helps drive breakthroughs across our flagship nonprofit organizations, Biohub and Learning Commons. Whether enabling scientific breakthroughs via open science and AI-powered biology or strengthening the tools teachers and students rely on every day, your contributions help turn bold ideas into real-world impact.

Our teams operate at the intersection of innovation and scale, building the infrastructure, partnerships, and capabilities that allow scientists, educators, and innovators to tackle some of the most complex challenges of our time — and to do so with urgency, integrity, and optimism.

The Team

The Operations team is a key partner in enabling Biohub’s pioneering work to combine frontier AI with frontier biology to solve disease and Learning Commons’ mission to build AI infrastructure that aligns how students learn with the tools that shape their learning experiences.

Operations includes our Central Tech, Finance, Marketing & Communications, People, and Real Estate / Workplace / Events / Facilities / Security (REWFS) teams. Together, these teams create the systems, programs, and experiences that empower our partners and colleagues across Biohub and Learning Commons to drive impact.

This work requires strategic and operational rigor, creativity, and deep collaboration. Whether designing world-class employee experiences, safeguarding data and infrastructure, or shaping how we communicate our impact, Operations plays a critical role in helping deliver meaningful change at scale.

The Opportunity

Our Central Tech team provides technology and security support for CZI and our grantees. We believe that Engineering, IT and Security are most effective when in sync and learning from each other on a daily basis. Across our three pillars of Infrastructure, Security, and Grantee & Partner Support, we enable our teams to achieve their goals faster and more securely. We leverage technology to automate manual processes, constantly innovate to optimize operations, provide first-class support, and build solutions to enable the scale and execution of our business partners' strategies and initiatives.

We are seeking highly skilled Senior IT Support Specialists to provide support along with other support specialists for our Redwood City and San Francisco locations. As the local representative of CZI’s Central Technology team, you will support administrative staff, investment officers, scientists and researchers, ensuring they have reliable and secure IT systems to enable their work.

Serving as a technical lead and the primary escalation path for our IT support team, this role focuses on architecting solutions for complex technical challenges within the organization. In this role, you will provide hands-on troubleshooting, support AV systems, and coordinate with central teams in Redwood City for networking, accounts, and equipment requests. You will also serve as a solutions partner, mapping local needs to existing technologies and contributing to the design of new solutions for scientific use cases. This position is ideal for someone with expert troubleshooting skills, strong networking knowledge, and experience supporting research environments.

What You'll Do

Provide Onsite IT Support: Serve as an IT lead and support expert at the Redwood City and San Francisco Biohub, working onsite 5 days a week to deliver expert, in-person support for all hardware, software, and AV systems. This includes providing after-hours support for critical issues and traveling to both locations with your primary location being at Redwood City.
Manage IT Infrastructure and Security: Implement and maintain local IT infrastructure, including network and security practices, ensuring all systems are reliable and compliant with corporate standards.
Support Investment Office and Financial Trading Systems: Collaborate with Investment Officers to maintain high system availability, robust security and compliance, effective data management, and comprehensive business continuity.
Collaborate with Central Technology: Act as the local point of contact, coordinating with central IT teams on everything from provisioning and onboarding to advanced technical support and mentorship.
Strengthen Local and External Partnerships: Cultivate and sustain robust partnerships with external vendors, lab management, investment services, and on-site administrative operations to facilitate integrated IT and facilities related initiatives.
Maintain Operational Excellence: Uphold documentation standards for all local systems and provide after-hours support for critical issues as needed.

What You'll Bring

5-7 years of IT support experience in a life sciences or laboratory environment.
Proven ability to operate independently or within a team managing service delivery.
Expert troubleshooting skills across macOS, Windows, Linux, and AV systems. Strong expertise in investigating Windows event logs, analyzing system services, and performing advanced troubleshooting of the Windows OS is required.
Strong networking knowledge, including LAN, Wi-Fi, VPN, and firewall troubleshooting.
Experience supporting collaboration tools such as Google Workspace, Zoom, Jira and Slack.
Excellent communication and customer service skills, with the ability to partner effectively with scientists and non-technical staff.
Familiarity with HPC and AI computing environments strongly preferred.
Ability to document processes clearly and mentor colleagues across distributed teams.
Comprehensive knowledge of technology support with ability to translate theoretical knowledge into practical approaches
Relevant certifications (CompTIA, Microsoft, Cisco, etc.) preferred.

Compensation

The San Francisco, CA base pay range for a new hire in this role is $138,000 - $189,200. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process.

This position may be eligible to participate in our discretionary annual performance bonus program. Bonus eligibility and targets are determined in accordance with our total rewards philosophy and may vary by role.

Better Together

As we grow, we’re excited to strengthen in-person connections and cultivate a collaborative, team-oriented environment.

Benefits for the Whole You

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.

Provides a generous employer match on employee 401(k) contributions to support planning for the future.
Paid time off to volunteer at an organization of your choice.
Funding for select family-forming benefits.
Relocation support for employees who need assistance moving

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

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