Senior Infrastructure Reliability Engineer

The Senior Infrastructure Reliability Engineer provides support for design, implementation, configuration, administration, maintenance, monitoring and troubleshooting of Cisco ESA/SMA (IronPort), CISCO CES and other SMTP/OTP solutions and Email Gateways Managing and monitoring email infrastructure for high availability and optimal performance. Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs Experience of Azure AD, O365 tools (Exchange, Teams etc.), Role based access control and Intune subscription management Implementing Intune MDM, MAM components and conditional access policies Device enrolment, configuration profiles, security policies and Autopilot experience from Intune Should be able to create policies for App protection

Position Responsibilities:

• Responsible for monitoring, analyzing and optimizing infrastructure, network and hardware environment to best support testing and deployment in continuous integration/continuous delivery environment.

• This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

• Individual Accountabilities:

• Ensures that physical and virtual infrastructure support platform and software operations

• Selects, upgrades and integrates new technologies; maintains existing technologies

• Documents critical dependencies and issues where necessary

• Resolves critical technical issues relating to software or hardware

• Ensures that large-scale distributed systems operate optimally

• Builds code to specifications and standards

• Builds and codes moderately complex software

• Minimal time coaching teammates

• Contributes code across BUs

• Has positive impact to specific organizational entities & has some understanding of the nature of the impact

• Usually a top contributor to team's success

• Contributes and assists with efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure

• Develops, monitors and maintains services to eliminate service disruptions

• Works effectively in team environments to solve production incidents when low levels of automation are present

• Leads complex troubleshooting and resolve critical or escalated technical issues over a significant population of affected software or equipment

• Leads and participates in the development of processes and documentation for new areas of work or knowledge

• Actively involved in platform automation and orchestration, both from a technical standpoint and a process point of view

• Proactively formulates and manages processes, defining how a reporting solution can use the platform, identify risks and issues

• Supports teams with uninterrupted service as they transition from legacy ways of working to adopt new best practices, frameworks and technologies Key Shared Accountabilities:

• Job Requirements:

• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Understanding of software development lifecycle

• Understanding of how technology supports Manulife business strategy

• Experience designing, implementing and maintaining large-scale distributed systems

• Mentors Associate Engineers

• Seeks coaching from experts

• Attends advanced training sessions and is certified on multiple domains of expertise

• Demonstrates all core skills, and good interpersonal skills for the role

• Good working and background knowledge of area of practice

• Use and combine knowledge of the discipline and the market to formulate the right approach

• Participates in functional demos utilizing new tech; designs own control structures

• Fit for purpose, though may lack refinement

• Sees actions partly in terms of longer-term goals

• Understands the corporate climate & culture • Strong knowledge of the business

• Advanced understanding/experience of hardware architecture, maintenance and repair

• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods

• Constantly learns from both success and failure

• Experiments with emerging technologies and understanding how they will impact what comes next

• BA/BS degree in a technical field or equivalent practical experience

• Good organizational and problem-solving abilities that enable you to manage through creative abrasion

• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

• Experiments with emerging technologies and understanding how they will impact what comes next Decision Authorities:

• Able to achieve most tasks using own judgement

• Can lead smaller groups where required

• Drives 50% of the time in paired programming

• Good analytical skills, copes with complex situations through deliberate analysis and planning

Required Qualifications:

1.    At least 3+ years of experience
2.    Experience in Azure AD, O365 tools (Exchange, Teams, SharePoint, OneDrive, Yammer etc.), Role based access control and Intune subscription management.
3.    Provides support for administration, maintenance, monitoring and troubleshooting of current Cisco ESA/SMA (IronPort), other SMTP/OTP solutions and Email Gateways.
4.    Managing and monitoring email infrastructure for high availability and optimal performance. Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs.
5.    Creating and managing teams’ policies, reading CQD logs and checking team status.
6.    Should have a good understanding on how to manage SharePoint Online environment including site permissions, storage management and audit logs. 
7.    Implementing Intune MDM, MAM components, and conditional access policies.
8.    License and user management in office 365 as well as Azure logs.
9.    Should be able to create policies for App protection at least on mobile devices.
10.    Proficient in PowerShell scripting for all o365 modules.
11.    Should be familiar with ITIL processes including Change/Problem/Service request and Incident management.
 

Preferred Qualifications:

1.    Knowledge of Power Platform (PowerApps/Power BI/Power Automate)
2.    Able to easily adapt on a diverse working environment. 
3.    Intune endpoint management experience on physical devices.
4.    Preferable to have experience on Service Now ticketing tool.
 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid