Senior Information Technology Support Technician

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

______________________________________________________________________

Position Overview:

As a Senior IT Support Technician, you will focus on leading initiatives, work planning, and mentoring team members in processes and technical skills. You will also be responsible for partnering and providing technical support to our employees and maintaining the company's IT systems. You will troubleshoot hardware and software issues, install, configure software, hardware, and assist in the planning and implementation of IT projects.

This is an essential onsite role

Responsibilities:

Hours: Monday - Friday 8:30am to 5:00pm

• Lead the delivery of excellent customer service with urgency and ownership

• Mentor team members regarding processes and technical skills

• Provide Tier 2 and Tier 3 technical support to employees for hardware, software, and network issues in a timely manner 

• Install, configure, and maintain software and hardware 

• Assist in the planning, resource allocation and implementation of IT hardware/software projects 

• Monitoring and remediating issues with select server systems

• Develop computer-based solutions for business needs as required

• Maintain accurate records of IT support requests and resolutions 

• Keep up with the latest hardware and software technologies

• Coordinate with internal organization/support groups and/or with vendors

Required Knowledge, Skills and Experience

• 5 -7 years of proven experience as an IT support technician or similar role (Preferred)

• Knowledge of Digi-Key systems, business, and procedures (Preferred)  

• Computer & Network Technology A.A.S. degree or related field (Preferred)  

• Ability to provide direction and guidance to team members and business partners

• IT certification (e.g., CompTIA A+, Network+) (Preferred) 

• Proficiency in troubleshooting hardware, software, and network issues 

• Knowledge in various operating systems (Windows/Mac/Linux/iOS) 

• Self-motivated

• Familiarity with IT security best practices 

• Excellent communication and customer service skills 

Physical Requirements:

• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body • Capable of lifting up to 40 lbs. from floor to shoulder height • Constantly positions self to maintain computers in the lab, including under the desks and in the server closet

Compensation:

The base pay range for this position is:

$28.00

to

$40.00

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

Many factors influence the determination of base pay within a range, including the candidate’s work experience in related roles; the candidate’s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.

______________________________________________________________________

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.

Know Your Rights: Workplace Discrimination is Illegal