Senior Implementation Consultant

About the role

As an Implementation Consultant in the UK, you will be the primary owner of the customer’s journey from contract signature through go‑live. You’ll guide fleets of all sizes – from commercial to mid‑market and enterprise, including complex multi‑site operations – through Motive’s implementation methodology, ensuring they get from rollout to results, not just “installed and done”. This is a start-up environment and this person is expected to lean-in to that methodology to help us scale and deliver excellent results in region.

You’ll combine project management, technical problem‑solving, and change management to:

• Plan and run end‑to‑end implementations (hardware + software) for UK fleets, with potential expansion to EU accounts over time.
• Translate business goals (safety, compliance, efficiency, cost reduction) into a clear implementation plan.
• Coordinate across Sales, Solutions Engineering, Field/Installations, Education, Support, and Customer Success to deliver a consistent, high‑quality experience.

Success in this role is measured by on‑time go‑lives, activation and adoption KPIs, implementation CSAT, and the quality of handoff to post‑implementation teams.

This is a foundational post‑sales role for the UK market, with high visibility and the opportunity to help shape how we implement in the region.

What you’ll do

Own the implementation lifecycle

• Lead new‑customer onboarding from sales handoff through go‑live and formal handover to Customer Success/Account Management.
• Run structured kickoff sessions: align stakeholders, confirm “why Motive”, define scope, timelines, and measures of success.
• Build and maintain detailed project plans covering installations, platform configuration, safety/coaching setup, training, and integrations.
• Track progress against milestones and proactively manage risks, dependencies, and blockers across fleets of varying sizes and complexity.
• Track and report implementation KPIs (milestone completion, activation, user engagement, CSAT) and maintain clear project artefacts for handoff to post‑implementation teams.

Drive technical setup & deployment

• Configure Motive’s platform to align with customer requirements (groups, roles & permissions, alerts, safety settings, workflows, reports, integrations, etc.).
• Partner closely with Field Engineering / Installations to ensure hardware is deployed correctly across diverse vehicle types (HGVs, LCVs, mixed fleets) and job sites.
• Coordinate data preparation and imports (drivers, vehicles, assets, hierarchies) to ensure a clean, scalable foundation.
• Support basic troubleshooting and triage during rollout, escalating to technical specialists where needed while maintaining a single, clear customer contact.

Lead customer change management & adoption

• Work with Safety, Operations, IT, HR, and Finance stakeholders to design communication, training, and rollout plans that drive buy‑in from leadership, managers, and drivers.
• Collaborate with Education Consultants and Customer Success to ensure the right training is delivered to the right audiences at the right time.
• Monitor adoption and early outcomes (installs completed, active devices, usage, early safety indicators, CSAT) and recommend adjustments to keep the programme on track.

Collaborate & improve how we implement in the UK/EU

• Partner with Sales and Solutions Engineering during late‑stage deals to validate implementation assumptions and set realistic timelines.
• Provide structured feedback into Product, Operations, and Field/Installation teams on UK/EU‑specific needs (hardware, workflows, regulatory nuances).
• Help refine and localise playbooks, templates, trackers, and customer‑facing documentation for the UK & EU market.
• Contribute to internal enablement by sharing lessons learned, patterns, and best practices across the Implementation organisation.

Who you are

• Customer‑obsessed implementer. You’ve led customer‑facing implementation or deployment projects and are comfortable being the accountable owner from kickoff to go‑live.
• Project manager at heart. You can manage multiple concurrent projects, keep stakeholders aligned, and are disciplined with timelines, follow‑ups, and documentation.
• Technically curious, not necessarily an engineer. You’re comfortable learning how a modern SaaS + hardware platform works and can confidently configure systems, validate data, and triage issues before escalating.
• Change‑management mindset. You understand that success is not just about turning features on, but helping people and organisations adopt new ways of working.
• Clear and confident communicator. You can explain complex topics in simple terms, facilitate workshops, and build trust with both frontline users and senior leaders.
• Builder for a new market. You’re excited by ambiguity, willing to roll up your sleeves, and motivated to help shape how Motive implements across the UK and, over time, the EU.

What we’re looking for

Required

• 4+ years’ experience in implementation, professional services, consulting, customer success, or project management for B2B technology (SaaS, hardware, or similar).
• Demonstrated success running end‑to‑end customer projects, ideally across multiple stakeholders and sites.
• Strong organisational skills with experience using project tools (e.g. Google Workspace, project trackers, CRMs such as Salesforce).
• Excellent written and verbal communication skills in English.
• Ability to travel across the UK to customer sites (depot/yard visits, workshops, go‑live support) as needed at least 40% of the time and potentially into the EU as we expand.

Preferred

• Experience in fleet, telematics, logistics, transportation, construction, or other physical operations environments.
• Familiarity with implementing systems that include both hardware and cloud software (e.g. IoT, telematics, safety cameras, vehicle gateways).
• Exposure to UK/EU data privacy and compliance considerations (e.g. GDPR) in a customer context.
• Experience working with customers across multiple European markets and/or languages. German/Dutch professional fluency is an added bonus.