At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Manages resources, budgets and all activities related to the delivery of new services to new and/or existing clients moving from one platform to another. Ensures that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Designs conversion plan and specs based on client needs and ensures all programs are tested and signed off by clients. Provides costs estimates and budgets. Monitors conversion work for completion and verify outputs. Investigates and resolves any problems or issues. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Interfaces with client management and company team to ensure smooth transition. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities which are forwarded to the account managers and achieves contract extensions or additional business within the account(s). Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training. Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement.
-Applies a theoretical knowledge-base to work to achieves goals through own work
-Characterized by specific functional expertise typically gained through formal education
-May provide guidance to others as a project manager using technical expertise
-Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
-Builds knowledge of the company, processes and customers
-Solves a range of straightforward problems
-Analyzes possible solutions using standard procedures
-Receives a moderate level of guidance and direction
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Understands key business drivers; uses this understanding to accomplish own work
Leadership:
-No supervisory responsibilities but provides informal guidance to new team members
Problem Solving:
-Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact:
-Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills:
-Explains complex information to others in straightforward situations
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.