At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We’re looking for a Senior Fraud & Payments Specialist to drive fraud prevention initiatives, optimize payment performance, and protect revenue across online and offline channels.
This is your chance to play a pivotal role in shaping fraud and payment strategies within a global omnichannel environment, working closely with internal teams and leading external partners to mitigate risk, improve authorization rates, and support sustainable business growth.
Please note that this is a 18-month maternity cover.
About the Job
Your responsibilities will include:
• Lead fraud prevention and payment optimization initiatives to improve authorization rates and reduce costs
• Translate fraud and behavioral data into clear actions, business cases, and recommendations
• Own the end-to-end dispute and chargeback lifecycle
• Proactively manage fraud attacks and collaborate with internal and external stakeholders to mitigate risks
• Perform daily risk and fraud analysis on high-risk transactions while enabling revenue
• Provide 2nd-level support for payment- and fraud-related customer inquiries
• Monitor and report on key payment KPIs, rule performance, and fraud trends
• Collaborate closely with Digital teams, Checkout Owner, and the Corporate Omnichannel Payment & Fraud Prevention Manager
• Prepare strategic KPI reports, ad hoc analysis, and participate in quarterly business reviews with partners
About You
We are looking for a unique and passionate talent who brings:
• At least 4 years of experience in fraud prevention, payments, or similar roles
• Proven track record in payment optimization and fraud-to-loss reduction
• Experience working with payment service providers and fraud prevention partners (e.g. Adyen, PayPal, Global Payments)
• Solid understanding of retail payment flows, card schemes, fraud rules, and regulations such as PSD2 and 3DS
• Strong analytical skills with experience building, tracking, and reporting on complex data sets
• Comfortable creating and optimizing fraud prevention rules and reacting quickly to emerging risks
• Confident supporting senior management with clear insights and recommendations
• Excellent communication skills in English; experience with ATO, policy abuse, or refund abuse is a plus
What We Offer
You can expect a range of benefits, including:
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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