Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty. Today, we are ranked #2 for AI and Computer Science by US News Best Global Universities; and #5 for Data Science and AI by QS World University Ranking.
A hot bed of cutting-edge technology and groundbreaking research, the college aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow’. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.
CCDS seeks a proactive, compassionate and dedicated individual to join its Student Affairs Office. This role serves as a key liaison in providing comprehensive pastoral care and student support services within the college. The position involves managing pastoral care operations, coordinating closely with relevant university departments, and delivering targeted intervention for at-risk students facing academic, disciplinary, or personal challenges. The role holder will maintain effective case management systems, produce analytical reports to assess program effectiveness, and work collaboratively across departments to ensure holistic student support. Additionally, the position contributes to fostering student engagement and community building through the coordination of college-wide events and initiatives.
Job Responsibilities:
Pastoral Care Management
Manage and support pastoral care operations as part of the student care services
Support college’s regular meetings with the University Counselling Centre (UCC)
Review and update Standard Operating Process (SOPs) and administrative process
Provide end-of-semester reports, generate statistics, and manage case documentation
Review the effectiveness of pastoral support
Student Support and Coordination
Assist in counseling and coordinate with relevant staff and departments to provide holistic pastoral support for ‘at-risk students’ and referral cases, including:
1. Academic Performance Cases and Early Intervention
Frequent exam Medical Certificate (MC) cases
2. Appeals and Disciplinary Cases
Semester fee waiver appeals
Student Engagement Events
Manage and provide support for student engagement events, such as Freshmen Orientation programme and Welcome Back Fiesta
Plan, support, and coordinate the execution of the events with the college student committee
Support other departmental duties, events, and special projects as assigned
Process student activities procurement/claims
Requirements:
Degree or Diploma in Computer Science, Information Technology, or related discipline
At least 2 years of relevant experience, preferably in an educational institution
Proficiency in MS Office
Knowledge in event management
Basic counselling skills and good listener
Strong interpersonal and communication skills
Ability to build rapport with staff, students and alumni
Ability to multitask, work independently and effectively in a team
Meticulous, with strong organisational, analytical and problem-solving skills
Ability to maintain confidentiality and discretion on student records and matters
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU