Job Description
We’re looking for someone who genuinely loves conversations. Someone who understands that community management isn’t just replying to comments — it’s shaping how people feel about and view a brand.
You’ll be the voice of MOVE across platforms, turning everyday interactions into meaningful connections and building a community that feels heard, valued, and excited to engage.
What You’ll Be Doing
Community & Conversations
Manage and respond to comments, DMs, and inquiries across Instagram, TikTok, YouTube and emerging platforms
Maintain a warm, confident, and consistent brand voice
Monitor sentiment and proactively flag opportunities or potential issue
Turn engagement moments into relationship-building opportunities
Audience & Community Growth
Identify and nurture brand advocates and superfans
Create initiatives that spark conversation, not just reactions
Share community insights to inform content and campaign strategy
Influencer & Creator Coordination
Identify and manage influencer collaborations
Support outreach, briefing, coordination and reporting
Help shape partnerships that feel authentic, not transactional
Performance & Insights
Track engagement, response time, sentiment, and community growth
Provide regular insights to optimise engagement quality
A Few Extras We Look For
We’re not looking for someone who just replies fast. We’re looking for someone who:
Genuinely enjoys talking to people online
Understands the difference between replying and building relationships
Can stay calm and solution-focused in tricky situations
Communicates clearly and kindly, even when conversations get difficult
Knows how to turn feedback into opportunity