About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Senior Executive Services Delivery Manager
Location: Belgrade, Serbia
Key Responsibilities
Leadership & Organizational Stewardship
Lead, mentor, and develop a global team of Service Delivery Managers, setting clear expectations for performance, accountability, and customer engagement
Build a culture of operational excellence, continuous learning, and proactive issue resolution
Serve as an executive escalation point for complex operational and customer challenges
Customer Strategy & Relationship Management
Foster and sustain high‑impact executive customer relationships at multiple organizational levels
Represent the voice of the customer to internal teams, ensuring customer insights drive meaningful change
Oversee the global end‑to‑end customer experience and ensure alignment with customer business outcomes
Operational Excellence & Delivery Performance
Own key operational KPIs, SLAs, and service performance benchmarks, ensuring targets are consistently met or exceeded
Use advanced analytics and data‑driven insights to identify service gaps, improve processes, and enhance cost efficiency
Oversee delivery quality across all service lines, ensuring predictable, repeatable, and scalable operations
Cross‑Functional Influence & Transformation
Collaborate with Product, Engineering, Support, Finance, and Implementation teams to drive enterprise‑level improvements
Lead operational components of digital transformation initiatives aligned with NCR Voyix’s evolving business model
Drive innovation across processes, tooling, and service frameworks to improve customer outcomes
Revenue, Financial Management & Compliance
Partner closely with Sales to expand customer value, improve profitability, and drive year‑over‑year revenue growth
Maintain financial accountability for customer contracts, including accurate billing, contract adherence, and timely collections
Ensure service operations comply with contractual, regulatory, and internal governance requirements
Executive Communication & Reporting
Deliver strategic, consultative reporting to executive stakeholders both internally and externally
Translate complex operational data into clear narratives that drive decisions and investments
Document customer engagement processes, ensuring clarity, accountability, and follow‑through
Required Experience & Qualifications
Extensive knowledge of restaurant technology ecosystems—including hardware, software, and integrated platforms
Minimum 5+ years leading leaders (e.g., managing managers), preferably in a global or matrixed organization
Demonstrated success driving organizational change, improving delivery models, and elevating customer satisfaction
Expertise in customer experience methodologies and performance measurement frameworks
Exceptional communication, negotiation, and executive‑level presentation skills
Strong familiarity with enterprise systems such as billing, provisioning, service activation, and Service Management platforms (e.g., ITSM)
High credibility with customers, peers, and senior executives; recognized as a trusted advisor
Technical & Professional Skills
Advanced proficiency in Microsoft 365 Suite and analytical tools
Strong verbal and written communication skills across technical and non‑technical audiences
Consultative and strategic mindset with strong business and technical acumen
Expert-level skills in problem management, root‑cause analysis, and structured resolution
Proven ability to mentor, develop, and elevate global teams
Deep understanding of the technical services and managed services industries
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”