This role offers the opportunity to play a key part in shaping actuarial insights through end‑to‑end experience analysis across IFRS 17, reserves, and new business metrics, with a strong emphasis on data visualisation and analytics using Power BI. By translating complex experience data into clear, actionable insights and dashboards, the role directly supports our mission to enable better decision‑making that strengthens financial outcomes and customer value. You will work closely with regional and local teams to develop and enhance experience monitoring tools that drive transparency and performance. In return, you’ll gain hands‑on exposure to IFRS 17, advanced Power BI analytics, and cross‑functional collaboration while building deep expertise in insurance performance and in‑force management.
Position Responsibilities:
Involve in full suite of experience studies including assumptions recommendation, maintenance, and financial impact analysis as in the areas of reserve (IFRS17 and local basis), new business value and new business CSM.
Involve in IFRS17 policyholder experience gain/loss reporting and to provide deeper analysis of underlying contributors.
Involve in the regular experience monitoring and highlight/ investigate variance in experience and its root cause.
Involve in experience monitoring Power BI tools development working with regional and local analytic teams.
Assist in the inforce management projects to deep dive on experience drivers and propose recommendations to improve customer experience and inforce value to the company. This includes close collaborations with various stakeholders on different inforce management initiatives.
Work closely with reporting and regional teams.
This includes liaise with various stakeholders on different inforce management initiatives.
Assist in any other projects as assigned.
Required Qualifications:
Good progress of actuarial exams.
At least 4-5 years of working experience with good understanding of data, actuarial experience monitoring and insurance business know-how.
In-dept knowledge of insurance products and their earnings attributes.
PowerBI
Creative, thinking out of the box, meticulous to details, effective communications and planning are key elements for success.
Good knowledge in MS Office (Excel, Access, Words, Power Point) and Power BI (or any equivalent visualization software).
Knowledge of IFRS17 and local regulatory are added advantage.
Team player oriented as well as can follow up tasks independently.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement