Senior Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

This position will be based in Arusha Tanzania looking after both Four Seasons Serengeti Safari Lodge and Four Seasons The Westcliff Hotel.

Develop and implement strategies to exceed financial results and drive market share, customer satisfaction and brand strength for the hotel.

• Develop and implement a sales strategy to effectively manage all the different sales segments and channels; utilize on-property sales resources and leverages property sales engines to deliver results. Deploy sales team against appropriate market segments.
• Strategically evaluates and makes decisions based on data. Identify changing market conditions and introduce appropriate changes in sales strategy
• Active participation in regular Forecast preparation, including catering
• Assist in the development of the annual commercial plan, ensure projects are executed for all market areas as stated in the hotel commercial plan with emphasis on increasing sales and profitability
• Support Commercial Director in achieving overall business objective and formulation of strategies in ensuring business attainment
• Demonstrate ability to optimize revenue performance through data‑driven strategy pricing and analysis.
• Proactively develops and maintains effective relationships with internal and external key stakeholder groups. Works with operations department heads to ensure sales strategies are aligned with the overall hotel plan.
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment in the assigned
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue
• Translates strategy into specific business actions and individual accountabilities that achieve results
• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand’s culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Assign clear accountability to team members, and monitor implementation to assure success and accountability for results
• Set annual goals to roles with sales incentive across segments, including catering