Senior Director Individual Life & Health New Business Operations

Job Description

What is the opportunity?

This senior leadership position is responsible for leading a large team that is accountable for end-to-end new business client acquisition and service that includes Operations Administration, Case Coordinator, and Underwriting teams.  This position will also act as an RBC Insurance ambassador and liaison within the Insurance Industry and with our key MGAs, National Accounts and Individual Advisor relationships to foster a strong industry presence and reputation.

What will you do? 

• Lead highly skilled underwriting and operations teams to deliver efficient policy intake, issuance, and settlement, ensuring alignment with product pricing and risk philosophy guidelines

• Develop and execute strategies and tactics to deliver strong portfolio quality and superior differentiated service experience within New Business Operations

• Work closely with cross functional partners including proprietary and brokerage sales, audit, actuarial, corporate underwriting and reinsurance   

• Partner with our Sales and Product teams to position RBC Insurance as the carrier of choice for our Brokerage partners and our Individual clients

• Leverage Data and Analytics to provide insights and operational strategies to enable efficient and effective growth of our business

• Create an environment and culture which attracts and engages top talent

What will you need to succeed?

Must have

• Minimum 10 years’ experience in leading Individual Life, Living Benefits, Critical Illness and Long-Term Coverage, New Business and Underwriting Operations

• Ability to build trust and strong partnerships both across RBC Insurance and RBC as well as in the Industry with our MGA’s, National Accounts, and Advisors

• Proven experience in leading diverse and complex client facing teams of Underwriters, Case Coordinators, and Operation roles supporting the end-to-end Client acquisition process to achieve business objectives and service level commitments.

• Deep understanding of end-to-end insurance financial dynamics, including pricing, profitability, and portfolio quality

• Passion for creating an Industry leading Advisor and client experience

• Curiosity and Innovative mindset to lead and execute strategies that evolve our Individual New Business acquisition model to align with market demands and create scalable operations to manage growth

• Leadership skills to influence and partner across a matrix management organization

• Ability to drive Conceptual thinking, transformational insight and change

• University degree, related industry designation and educational credentials

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Change Management, Decision Making, Group Insurance, Health Insurance, Performance Management (PM), Resource Coordination, Results-Oriented, Risk Assessments, Underwriting

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-27

Application Deadline:

2026-03-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$135,000.00 - $185,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.