Senior Director, Facilities

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

 

THE JOB

At VEG, we find a way to say YES—so you can lead boldly, solve complex problems, and make an impact where it matters most. As the Senior Director of Facilities, you’ll shape the operational backbone that keeps our hospitals safe, reliable, and ready for anything. You’ll oversee our national Facilities Management strategy, lead Biomedical Equipment Services, elevate Security Guard operations, and play a critical role on VEG’s Crisis Committee—helping us protect our people, our hospitals, and the pets who need us.

This is a role for someone who thrives at scale and loves the unexpected. You’ll build systems that work in the real world, empower teams across the country, and champion an environment where veterinarians and nurses can focus on saving lives. If you want to grow where you want to go, solve high-impact challenges, and lead with purpose in the world’s emergency company, this is your opportunity to say YES.

WHAT YOU’LL DO

• Lead the national strategy for Facilities Management, ensuring every VEG hospital operates safely, reliably, and without disruption to patient care.
• Oversee biomedical equipment lifecycle management, ensuring clinical readiness, regulatory compliance, and timely repairs across all hospitals.
• Direct Security Guard operations and safety programs, establishing standards that protect VEG teams, customers, and hospital environments.
• Serve as a senior leader on VEG’s Crisis Committee, guiding preparedness, real-time response, and cross-functional coordination during critical events.
• Partner with Design, Construction, Real Estate, Medical, and Operations leaders to support hospital openings, capital planning, and long-term facilities strategy.
• Lead and develop a national Facilities & Biomedical team, fostering a culture of service excellence, responsiveness, and continuous improvement.

WHAT YOU NEED

• Deep experience leading facilities operations across multiple locations, with the ability to prioritize safety, reliability, and efficiency at scale.
• Strong competency in managing technical environments—such as biomedical equipment, building systems, or other complex operational assets.
• Demonstrated ability to lead in high-pressure situations, including crisis management, emergency response, or rapid problem-solving.
• Proven success building and leading high-performing teams, fostering collaboration, accountability, and service excellence.
• Strong vendor management, budgeting, and strategic planning skills, with the ability to make data-informed decisions.
• Ability to travel 50% of the time 
• Comfort working in a fast-paced, high-growth environment with regular travel to VEG hospitals nationwide.

 

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

 

HOW WE INVEST IN YOU

• Competitive Compensation Including: $165k - 240k base (depending on experience and location) + bonus + benefits. 
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it! 
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

 

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ 

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

 

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.