Senior Director, Client Systems and Onboarding

As the Senior Director of Wealth Management Client Systems and Onboarding you are accountable for the Wealth Management Client System of Record (SoR) and end-to-end lifecycle of the onboarding journey.  You will have accountability of the technical integrity, regulatory compliance, and high-performance delivery of the platform with integration across multiple technology partner groups. You will also drive cross-functional collaboration between Business, Operations, Information Security, Enterprise Technology, and Compliance to align technology investments with strategic priorities.

In this role you will lead and mentor a dynamic 70+ person multi-disciplinary team spanning Development, DevOps, and Business Systems Analysis, enabling strategic initiatives and fostering a high-performance culture centered on precision, innovation, and regulatory excellence.

What You Will Do

• Client System of Record Custodianship - Maintain absolute accuracy and immutability of the Wealth Management Client SoR, ensuring every account record, transaction, and client profile is audit-ready 24/7/365
• Implement enterprise-grade data lineage and traceability protocols, documenting the origin and transformation of data to withstand OSFI, CIRO, and FINTRAC regulatory examinations
• Oversee modernization of the core ledger environment, transitioning legacy mainframe infrastructure to high-availability cloud architectures (Azure/AWS) with zero downtime migration
• Establish and enforce data governance frameworks that protect System of Record integrity during high-velocity updates and complex integrations

• Digital Onboarding & Client Lifecycle Transformation - Lead technical delivery of the Wealth Canada onboarding suite, sustaining 99%+ digital adoption rate and maintaining <24-hour onboarding cycle time for complex clients
• Transform client maintenance from manual operations into automated, self-healing data workflows, delivering 80%+ time savings for advisors and operations teams

• Ensure seamless flow of client record updates into the System of Record with zero manual intervention

• Deploy Agentic AI within the development lifecycle to automate code quality checks, compliance monitoring, and governance controls, with targeted productivity gains across the delivery
• Direct the hybrid Business Systems Analyst (BSA) group to bridge high-level Wealth business requirements with deep-tier infrastructure engineering specifications

• Manage $20M+ annual technology budget and drive cross-functional collaboration between Wealth Business Operations, Information Security, Enterprise Technology, and Compliance to align technology investments with strategic priorities

What do you need to succeed?

Must Have

• Bachelor’s degree in computer science, Engineering, Mathematics, or related discipline
• 15+ years’ technology leadership in Tier-1 financial institutions, including experience in a senior leadership role with accountability for large teams and significant budgets.
• Proven track record owning mission-critical Systems of Record and complex data migration programs

• Demonstrated success leading large, complex technology organizations across development, DevOps, and business analysis functions
• Deep experience implementing enterprise-scale DevOps, CI/CD, and automation frameworks
• Expert-level knowledge of data governance, system architecture, and high-availability infrastructure design

• Understanding of digital onboarding platforms and customer lifecycle management systems

• Knowledge of OSFI E-13, CIRO rulebook, AML/ATF regulations, and System of Record compliance requirements, with an understanding of regulatory reporting requirements (FINTRAC, OSFI) and control automation

• Strategic executive presence with ability to communicate complex technical topics to Board and C-suite audiences
• Proven ability to translate business priorities into technical roadmaps and drive large-scale transformations
• Strong budget management, P&L accountability, and resource optimization experience
• Change leadership skills and ability to influence across organizational boundaries
• Mentoring and talent development track record

Nice to Have:

• CISA, CISM, or CISSP designations highly desirable
• MBA or equivalent advanced business qualification preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Creative Visioning, Information Technology (IT) Infrastructure, Information Technology Trends, IT Architecture, IT Service Management (ITSM), IT Systems Integration, IT Systems Management, Long Term Planning, Strategic Thinking, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-172026-04-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.