Senior Director, Client Services (Paid Media)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

 

THE ROLE

As Senior Director, you provide visionary leadership across multiple paid search teams, seamlessly blending strategic insight, creativity, and operational excellence. You are a recognized subject matter expert in SEM, ensuring best-in-class campaign execution and enabling teams to deliver error-free, high-impact work at scale. By setting best practices, championing knowledge-sharing, and fostering collaboration, you elevate paid search performance across the organization. You actively partner with your teams, providing guidance and support to ensure consistent delivery, smooth activations, and achievement of client objectives across multiple accounts.

As Senior Director, you are deeply committed to building and sustaining high-performing teams, fostering professional growth, and shaping future leaders. You remain at the forefront of SEM innovation and industry trends, driving forward-thinking solutions, championing accountability to client KPIs, and influencing broader business strategy. With a strategic eye for talent, you identify high-potential team members, cultivate development, and implement succession plans, creating a lasting legacy of empowerment, performance, and long-term success.

WHAT YOU’LL DO

• Lead and oversee multiple paid search teams across accounts, ensuring consistent delivery of strategic, tactical, and technical excellence in alignment with integrated media plans.
• Serve as a senior subject matter expert in paid search, setting best practices, driving knowledge-sharing, and maintaining adherence to QA standards across all search channels.
• Act as a primary escalation point for complex account performance, team resourcing, and process challenges, coaching managers and team members to resolve issues and optimize results.
• Partner with Client Partners to define paid search strategies and tactical plans that ladder up to broader brand objectives, KPIs, and business goals.
• Oversee activation team resourcing, utilization, and capacity planning across multiple accounts, ensuring optimal alignment of talent to client needs.
• Drive talent development, mentorship, and succession planning for senior and mid-level team members, cultivating upward mobility and leadership potential.
• Champion innovation, thought leadership, and continuous improvement across paid search teams, including new tools, processes, and training initiatives.
• Ensure client satisfaction and business growth by providing strategic oversight, actionable insights, and executive-level presentations that influence decision-making.
  
  

WHAT YOU BRING

• 10+ years of paid media experience across core Google Ads products, Apple Search Ads, and Microsoft Ads, with at least 3 years in a client-facing marketing role.
• Proven experience managing multiple direct reports or teams, with a track record of mentoring and developing team members into more senior roles.
• Deep expertise in SEM strategy, account auditing, optimization, and cross-channel integration within complex, multi-account environments.
• Experience presenting growth strategy, SEO, CRO, analytics, and measurement insights to marketing managers and C-level executives.
• Demonstrated ability to act as a client escalation point, evaluating team performance, proposing improvements, and ensuring high-quality service delivery.

 

WHAT DO WE OFFER?

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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