Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Senior Digital Product Manager is responsible for building, developing and managing digital product roadmaps. This role is tasked with understanding and executing the strategic direction of our digital platforms and ensuring the product vision, objectives and key results are met. This role partners with Technology, Marketing, Sales teams to align on a product plan that meets our vision and prioritizes value for our guests. She or he will need to be able to influence and inspire others and will often present recommendations to peers, department leaders and senior leaders.
Essential Functions
Set the product strategy including vision, objectives and key results for digital products which may include mobile applications, ecommerce booking experiences and content/CMS for our digital properties.
Working with key stakeholders across the organization to define and deliver on the product roadmap by prioritizing feature requirements and user stories into an agile backlog.
Find insights and opportunities using data, primary and secondary research, market analysis, user feedback and technology trends.
Use data and technology to hypothesize, test, execute and report across multiple on platform campaigns and strategies.
Advise key stakeholders in Marketing, Technology, Creative, Sales and Executive Management on strategies to meet corporate objectives using marketing technology.
Support the deployment of new technology adoption across the enterprise.
Lead cross functional teams to execute on the roadmap.
Partner with Technology team to manage future requests and updates using agile methodologies.
Prepare compelling presentations to communicate progress, complex concepts and other key updates to diverse audiences including senior leadership,
Manage and negotiate scope and budgets with vendor partners.
Provide leadership in influencing internal processes.
Ensure monitoring tools are implemented on relevant systems.
Aid in project management, hiring and onboarding new team members
Other duties as assigned.
Competency
Relevant bachelor’s degree.
7 – 10 years experience in product management, ecommerce or product delivery
Skills & Experience:
Ability to work independently and build consensus within a cross-departmental team.
Experience managing internal resources, agencies and digital products in-house or through agencies / consultancies.
Understanding of digital processes, testing tools and web analytics.
Strong business judgement, strategic thinking and decision-making skills; ability to identify, prioritize and articulate the highest impact initiatives.
Proven track record of leading and successful implementation of multiple digital projects in a fast paced, agile environment.
Knowledge of user experience and design principles. Working to advance knowledge of Jira/Confluence, MS Project, Smartsheet or other agile project management tools.
Leisure, Travel & Tourism industry experience a plus.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.