What success looks like in this role:
Job Summary
The Senior Delivery Manager provides strategic leadership and operational oversight for the Delivery Management group, ensuring the successful execution of client-facing projects and services. This role is responsible for driving high-quality service delivery, managing complex client relationships, and overseeing project planning, resource allocation, financial performance, and issue resolution. The Senior Delivery Manager will serve as a key escalation point for critical issues, navigate executive-level customer engagements, and operate effectively in a dynamic environment with evolving priorities.
This position requires a US-based resource located on the East Coast and includes participation in a 24/7 duty manager rotation for a restricted account.
Key Responsibilities
Provide leadership and guidance to subordinate leaders and professional delivery staff, fostering collaboration, accountability, and high performance.
Oversee end-to-end delivery of assigned programs and projects, ensuring execution is on time, within scope, and on budget.
Serve as a 24/7 Duty Manager every five weeks for a restricted account, providing immediate response to infrastructure and application availability issues requiring urgent attention.
Act as an escalation point for critical program and project issues, driving rapid response, coordinated execution, and timely resolution.
Manage executive-level customer relationships, ensuring transparent communication, expectation alignment, and high customer satisfaction.
Collaborate with senior Unisys and client leadership teams to facilitate communication, mitigate risks, and address emerging issues.
Ensure appropriate resource allocation, capacity planning, and workload balance across delivery teams.
Monitor project and service delivery financials, including cost control, budget variance analysis, and optimization of profitability.
Drive continuous improvement across delivery processes, issue management, and team operations.
Oversee performance and deliverables of third-party providers and subcontractors to ensure alignment with contractual and project requirements.
Operate effectively in a fast-paced environment with shifting priorities while maintaining high standards of execution.
You will be successful in this role if you have:
Required Qualifications
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.