Why join us?
We’re a global tech company, just not the kind you’re picturing.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join our team! You’ll lead retention and growth across a large portfolio (~100 accounts) of high-potential customers, with a strong concentration in the Manufacturing industry.
This is a senior-level, tech-enabled Customer Success role operating within a scaled engagement model. You will drive portfolio-level strategy while executing efficient, data-driven programs that increase adoption, retention, and expansion across a broad book of business.
Unlike traditional high-touch Enterprise roles, success in this position comes from leveraging automation, segmentation, and lifecycle design to deliver meaningful impact at scale. You will not only manage your portfolio but also contribute to evolving and optimizing our scaled Customer Success strategy.
We’re looking for someone who is commercially sharp, highly analytical, operationally disciplined, and energized by using technology to increase impact and efficiency.