Senior Customer Service Specialist

JOB DESCRIPTION:

Main Responsibilities:

1. Order & Shipment Management：Manage orders from direct customers and distributors, coordinate daily shipments, and monitor shipment achievement KPI.

2. Customs & Licensing Documentation：Support customs documentation preparation, product license verification, COO and invoice checking, and communication with customs brokers.

3. Inventory Reporting：Prepare monthly ending inventory reports and provide 12‑month sales and inventory data for product analysis.

4. Master Data & Product Setup：Maintain product information to support accurate quotation and special order preparation for the Sales team.

5. Compliance & Regular Reporting：Submit monthly price survey reports, bi‑monthly EPA environmental filings, and annual TP updates as required.

6. Cross‑Functional Support：Collaborate with Sales, RA, Finance, and external logistics partners to provide timely data and operational support, and Handle tasks assigned by supervisors or other departments as needed.

Skills & Experience Required:*

• College or above graduated.
• A minimum of 3 years of working experience in customer support, logistic management, distribution, or related field.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

DIVISION:

CRLB Core Lab

LOCATION:

Taiwan > Taipei Hsien : Building H2

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable