Senior Consultant - Strategic Capabilities

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
 

Path/Level:                                             

P2

Note:  Roles are posted at the lowest level of a band, however, employees should search across all levels of the band to identify all opportunities.  Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting.  For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role.
 

Title: Sales Ops Capabilities / Strategic Capabilities Lead

City: LCCI, Bangalore

State / Province: Karnataka

Company Overview:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
 

Responsibilities:
This role, GOSO (Global Operations Strategy Organization) – Strategic Capabilities Senior Consultant, will report to the GOSO SFO Capability Leader and work within a team set up to provide critical capabilities for Lilly US Business Unit. These capabilities may include, Customer Segmentation & Targeting, Sales force Sizing, Structure, Territory Alignment Design and Maintenance, People Placement and Dynamic Targeting.
 

Key accountabilities will include the following:
 

• Enhance the field force effectiveness capabilities supporting Territory managers, MSLs, FRMs and LVAs for Lilly US
• Setup standard approaches, process flows and tools for SFE capabilities like Sizing, Alignment and Placement
• Reduce execution time for salesforce restructuring projects by leveraging latest AI/ML approaches
• Refine on-going maintenance of territories by creating AI powered dashboards
• Ensure standardization and synergy in approaches across different rep roles
• Use datasets such as field execution, tool activity, sales, surveys etc. to track & tweak the deployed field engagement platforms
• Validate data quality and accuracy of the results of existing processes
• Create models such as the customer behaviour profile to support the sales teams to enhance and track performance of the field force against plans.
• Setup recurring Tableau, Power BI reports to support & speed up strategic projects
• Create and use AI and Gen AI agents to transform data, run diagnostic algorithms, generate insights and summarize in reports
• Use data and reports to develop, optimize, and implement strategies aimed at improving sales teams’ performance 
• Automate excel-based operations to SQL/Python for improving processing turn-around time, and set-up quality assurance procedures
• Lead capability enhancement discussions with business stakeholders & brand teams
• Lead ideation initiatives to identify and solve cross team problems

Basic Qualifications:

• Bachelor’s Degree
• Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations 
   

Additional Skills/Preferences:

• BTech/ MBA with 8+ years (Senior Consultant) of experience in Salesforce effectiveness across various rep roles (like TMs, LVAs, FRMs, MSLs)
• Experience in business analysis
• Strong grasp of probability and statistics
• Experience working on SFE for US
• Knowledge of data analytics and visualization tools (BI, Tableau), Javelin suite of products, CRM systems, Veeva, SQL, AWS, and MS Office
• Excellent communication (written & verbal) and prioritization skills with attention to detail
• Strong learning agility
• Strong analytical mindset
• High level of motivation and a strong desire to find creative solutions to challenging situations
• Keen focus on detail, accuracy, and ability to solve problems, supported by strong analytical reasoning

Additional Information:
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly