Senior Consultant, Employee Development and People Change Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Senior Consultant, Employee Development and Client Experience is a key individual contributor within Business Banking at CIBC, responsible for leading the design, development, and implementation of comprehensive employee experience initiatives. This role carries elevated responsibility for enhancing employee engagement, driving strategic change management, and fostering a culture of continuous improvement to support business growth and talent development. This person will also provide support for Project Ascend, dedicating time and expertise to Ascend when PCM (People Change Management) is required. The Senior Consultant partners closely with senior leadership and cross-functional teams to ensure employee experience strategies are aligned with business objectives and deliver measurable impact across the organization.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Employee experience management - Lead the design and execution of innovative initiatives to enhance the overall employee experience within Business Banking. Develop and implement advanced change management strategies, ensuring effective communication of complex solutions to internal stakeholders. Collaborate with cross-functional teams to identify and capitalize on opportunities for improving employee engagement and satisfaction.

• Strategic business acumen - Provide strategic insights and analysis to senior leadership on initiatives that elevate frontline capabilities and drive achievement of financial and non-financial targets. Drive high-impact initiatives that improve both client and employee experiences, facilitate new client acquisition, and contribute to overall revenue growth.

• Operational support - Utilize advanced change management expertise to assess the impact of organizational changes and develop comprehensive short- and long-term strategies. Design, develop, and implement comprehensive PCM and training plans to support the successful rollout of new products, services, or strategic initiatives, ensuring employees are equipped with the necessary knowledge and skills to deliver exceptional client and employee experiences. Dedicate time to Project Ascend as needed.

• Relationship building and stakeholder engagement - Cultivate and maintain effective relationships with internal stakeholders, ensuring alignment and collaboration on strategic initiatives. Work closely with business partners to develop and implement sustainable strategies that elevate Business Banking learning and change management activities.

• Program management and advocacy - Serve as a key advocate for Business Banking employees and clients, ensuring their perspectives are represented in broader CIBC projects and initiatives. Lead and participate in cross-functional projects related to client and employee experience, maintaining strong relationships with key business partners to influence strategic direction and priorities.

Who you are

• You can demonstrate a minimum of two years in financial services with an understanding of channels, process, products technology & operations, back office, and business controls. You have well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You understand that success is in the details.  You notice things that others don’t.  Your critical thinking skills help to inform decision making. Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.

• You are a problem solver. You can demonstrate strong problem solving and decision-making skills: able to analyze situations, develop and implement solutions, often within narrow time frames and often working with a wide variety of others.

• You are a bold and accountable leader.. You have experience coaching employees and driving successful team results.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization. Ability to establish productive relationships between various leaders, departments and partners across all business groups in the organization.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork