Senior Commercial Loan Servicing Specialist, PGIM – Real Estate ( Hybrid, Dallas/ TX)

Job Classification:

Investment Management - Investment Operations

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

Our Real Estate Loan Services team is seeking a Commercial Loan Servicing Specialist to play a hands‑on role in servicing commercial real estate loans throughout their full life cycle. In this role, you’ll support key activities such as new loan setup and onboarding, managing borrower requests, updating systems for loan modifications, and preparing payoff calculations, while ensuring accuracy, compliance, and a high level of service. You’ll partnering closely with borrowers, asset managers, accounting, and investor reporting teams while applying your analytical and problem‑solving skills while navigating multiple systems in a collaborative, fast‑paced environment.

This role is based in our Dallas, TX office following a hybrid schedule ( at least 3 days in office is required) .

What to expect

• Work independently and as a team to manage all servicing functions throughout the life cycle of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap and swap monitoring, system updates for loan modification, and payoff calculations.

• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written. 

•  Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures. 

• Monitor daily / monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching, working issues and exceptions. 

• Proactively work servicing tasks and servicing loan triggers.

• Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life cycle of the loan. 

• Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) including other PGIM offices.

• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

What you will bring

• Bachelor’s Degree in Finance, Accounting, or Real Estate

• Commercial Loan Mortgage Servicing or Investor Reporting experience

• Strong working knowledge of Microsoft Excel is required. Candidates must be able to create spreadsheets and be proficient with formulas and various calculations.

• Must have a detailed understanding of commercial mortgage loan documents, servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.

• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism, and teamwork.

What will set you apart

• A collaborative mindset and willingness to support teammates

• Self‑starter mentality with a strong sense of urgency and ownership

• Strong analytical and problem‑solving skills

• Ability to multitask and prioritize effectively in a time‑sensitive environment

• Experience with loan servicing systems such as McCracken/Strategy (preferred)

*We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.