Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Our Senior Client Service Manager ensures the day to day relationship and services we provide to our clients is best in class, managing multiple clients with changing demands, working strategically across the organisation to deliver the best outcomes
What you’ll do
Manage and develop positive relationships with our strategic clients within a team environment, being their first point of contact in the business
Ensure end-to-end new and existing services provided to our clients are functioning as expected, meeting contracted service levels (SLAs), Key Performance Indicators (KPIs), and quality standards
Responsible for ensuring operational teams and processes are fully engaged in support to the client
Accountable for the delivery of a high quality service in order to meet or exceed client expectations at all times
What experience you need
Experience within a client service management role, handling multiple complex clients
Strong experience of making decisions and actions within a variety of work streams
Excellent interpersonal & communication skills
Ability to Influence and negotiate at senior and executive level
Ability to overcome obstacles and identify solutions that support both client & business interests
Knowledge of Microsoft & Google tools
What could set you apart
Experience within a client or vendor service and/or relationship management role
Experience within Financial Services or Debt Services / Recovery / Collections preferred
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-NottinghamFunction:
Function - Fulfillment / OperationsSchedule:
Full time