You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location : Hybrid
The Senior Client Services Administrator role is to provide service excellence to Plan Sponsors, Members and Advisors on the Group Retirement Services (GRS) Operations client admin function.
Join us in shaping financial futures while furthering your career in the world of retirement services.
What will you do?
Handle day-to-day administration of a block of business with various products in a timely manner within service level standards.
Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate.
Verify daily output and ensure corrections are completed on member accounts (P & L)
Ensure all issues and complaints are escalated to the Client Service Lead/Manager.
Identify trends and patterns on inquiries/transactions to help optimize client efficiencies
Share client feedback or other issues with Client Service Lead to improve processes and the relationship with the client
Track accurately all assigned work in the current management operating systems with appropriate ownership of work
Participate actively in team huddles/meetings and keep others informed and up-to-date.
What do you need to succeed?
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Must have knowledge of investment products such as RRSPs, DCPPs, DPSPs, etc.
Outstanding customer service skills with strong interpersonal and communication skills, both verbal and written
Experience with MS Excel pivot tables
Superior organization skills and an ability to multi-task in a high work volume setting
Accuracy and speed
Strong team player
Preferred skills:
Experience in Group Retirement Services or with investment products, a strong asset.
What’s in it for you?
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
49,000/49 000 - 77,000/77 000Job Category:
Customer Service / OperationsPosting End Date:
13/03/2026