Job Description
Overview
Our team is dedicated to delivering breakthrough innovations that extend and improve the lives of patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines and vaccines that help people across the globe.
Job Description
The Business Practices Officer is a strategic leader responsible for embedding ethical business practices and a culture of integrity across the organization. This role ensures that local operations adheres to global compliance standards, regional frameworks, and local regulations. The BPO supports risk mitigation efforts and drives continuous improvement through audits, training, and policy alignment and acts as a strategic advisor to business units, enabling compliant business performance while fostering a proactive compliance culture. TheBusiness Practices Officer will be based in Hong Kong and reports to the Commercial Operations Director in Hong Kong and Macau.
Key Responsibilities:
Business Practice Governance
Expert in Global Standards, systems and processes and have sound knowledge of business operations
Lead implementation of business practice frameworks.
Conduct regular monitoring (e.g., EmpowerBI), self-audit checks on Veeva events, and risk mitigation actions.
Support Enterprise Risk Assessments and compliance sub-certifications.
Act as primary liaison for business units (e.g., Oncology, Vaccines, Pharma) on policy guidance and HCP/HCO engagement reviews.
With the support of the Managing Director and Country Leadership Team and International Legal and Compliance to embed accountability and ownership into the Business Units and day to day operations.
Strategic oversight of business practices to proactively identify areas of focus for risk management as well as areas to simplify processes and procedures.
Speak up skill to identify risks and ensure transparency of adherence to company standards is visible to the Managing Director and leadership teams at all time.
Communicate at all levels across the organization in a way that resonates with business leaders and end users.
Policy & SOP Implementation
Align global standards with local guidance documents and support their development, review & communication.
Serve as the guardian of all local business practices related policies and procedures that include business risk controls.
Maintain business practice documentation and relevant repositories (e.g. SharePoint).
Provide interpretative guidance and support simplification initiatives (e.g., Veeva system updates).
Localize and implement global standards, Code of Conduct and Business Practices policies.
Risk Management & Monitoring
Lead the facilitation and support the Enterprise Risk Management process under the direction of the Managing Director.
Support the Managing Director Compliance Certification.
Use tools like EmpowerBI, Veeva event self-audits, and GOVerify to track compliance metrics.
Facilitate assurance checks with 3rd party vendor and review observations with IL&C.
Manage business risk control programs for alliance partners, including KPI sampling and documentation reviews.
Act as primary point of contact for MCAAS and assist market leadership team with remediation actions.
Training & Awareness
Deliver onboarding and annual business process training.
Promote a speak-up culture and ensure non-retaliation policies are upheld.
Tailor training to local teams and measure effectiveness.
Support the cascade of compliance messages through Managing Director and leadership team.
Provide real-time guidance on promotional activities, HCP/HCO engagements, sponsorships, and third-party interactions.
Participate in governance forums and review boards.
Support business in navigating complex business practice scenarios.
Due Diligence Oversight
Advise on due diligence and business risk assessments for vendors and distributors.
Train key stakeholders on due diligence processes and systems for vendors and individuals.
Reporting & Metrics
Facilitate the monthly Country Compliance Committee in conjunction with the Managing Director.
Prepare business risk dashboards and reports for regional BPO.
Track completion of HH Compliance Goals.
Privacy
Serve as a Privacy Steward to play a critical role in supporting the effective local implementation and operational oversight of the Company’s Privacy Program.
Required Skills, Knowledge, Experience, Qualifications:
Bachelor’s degree in Business Administration, Law, Accounting, Statistics, or related field (preferred).
4-6 years of relevant experience in compliance, business risk management, legal, audit, finance, or comparable business experience in healthcare industry.
High ethical standards and strong business acumen.
Proven ability to influence, negotiate, and build cross-functional relationships.
Analytical mindset with ability to prioritise and structure work aligned to strategic goals.
Strong expertise in all compliance related aspects, including local healthcare laws, regulations, procedures, policies and SOPs; awareness of international guidelines and rules
Excellent understanding of pharmaceutical companies’ infrastructure and processes
Full awareness of activities that are subject to mandatory disclosure between pharmaceutical companies and HCPs/HCOs, together with their underlying processes, source systems and data flows
Excellent oral, written and presentation skill in English and Cantonese
Preferred Skills:
Experience in a matrixed, multicultural environment.
Experience in Audit and or financial controls
Familiarity with digital tools and data analytics.
Certification in compliance, business risk or ethics (e.g., SCCE, IAPP)
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
Required Skills:
Adaptability, Adaptability, Analytical Problem Solving, Analytical Thinking, Biopharmaceutical Industry, Brand Management, Business Administration, Business Development, Business Management, Business Operations, Business Process Consulting, Business Processes, Business Risks, Campaign Management, Customer Insights, Data Analysis, Digital Business Development, Digital Engagement Strategy, Enterprise Risk Management (ERM), Healthcare Business, International Business Development, Market Research, Metrics Reporting, Negotiation, Pricing Strategies {+ 4 more}Preferred Skills:
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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
01/30/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.