Senior Business Analyst

The opportunity

The Global Workplace Technology (GWT) plays a critical role in shaping and delivering modern workplace solutions that drive employee productivity and collaboration at enterprise scale. The role focuses on understanding business and technical requirements and owns the requirements baseline and success measures, working directly with engineering teams within GWT and across Technology Infrastructure (TI) to influence solution approaches and sequencing while engineering retain technical decision authority. It ensures the successful delivery, business readiness, and global adoption of solutions within the end-user technology portfolio.

The portfolio spans desktop and mobile platforms and their management technologies, M365 productivity and collaboration services, enterprise-grade AI tools such as Copilot and ChatGPT, and cross-functional contributions to major initiatives in areas like Information and Cyber Security, Cloud, and within OTPP’s product teams. The role operates with autonomy to align stakeholders, de-risk delivery, and drive measurable outcomes (adoption, employee experience/DEX, risk reduction, and total cost of ownership).

Who you'll work with

This is an opportunity to influence how employees experience technology day-to-day by orchestrating business readiness, change, and benefits realization, supporting the modernization and transformation of our digital workplace at scale.

What you'll do

Requirements & Value Definition

• Lead discovery with business and technical stakeholders; own the requirements baseline, non-functional needs (privacy, compliance, supportability), and success metrics (adoption, EX/DEX, risk reduction, TCO/ROI).

• Produce option analyses and trade-off narratives that influence engineering choices without owning technical selection.

Portfolio Orchestration & Sequencing

• Coordinate multi-team sequencing across desktop, mobile/MDM, M365, and AI initiatives; align quarterly plans and dependencies with product/engineering roadmaps.

• Maintain an integrated view of scope, risks, and cross-program impacts; drive timely decisions by presenting clear business implications.

Delivery Influence & Risk Management

• Serve as the escalation point for ambiguous requirements; resolve blockers via rapid stakeholder alignment.

• Shape go/no-go recommendations at stage gates by synthesizing risk, readiness, and value; technical go-live decisions remains with Engineering.

Business Readiness, Change & Adoption

• Own the business-readiness plan (communications, training, pilot strategy, UAT approach, support model) for global deployments.

• Chair readiness checkpoints and track adoption outcomes; adjust levers (communications, training, policy tweaks) to meet targets.

Benefits Realization & Metrics

• Define and track portfolio KPIs: adoption %, DEX scores, incident and ticket volumes, time-to-fulfill, upgrade/patch compliance, change success rate, TCO and cost avoidance.

• Run post-implementation reviews; capture learnings into repeatable playbooks.

Governance, Controls & Compliance

• Ensure requirements embed security, privacy, and regulatory controls (e.g., DLP, device compliance, access policies) and that residual risks are documented and mitigated.

• Align with Architecture/Engineering on standards; influence guardrails and patterns through data and risk-impact framing.

Vendor & Commercial Influence

• Support RFPs/SOWs with outcome-based requirements and measurable acceptance criteria; partner with Procurement to evaluate proposals against business value and user outcomes.

• Track vendor SLAs and outcomes; escalate performance issues with evidence and impact analysis.

Cross-Enterprise Collaboration

• Act as GWT’s business interface into enterprise programs (e.g., Zero Trust initiatives, Cloud platform changes) to safeguard end-user experience and continuity.

What you'll need

• 8–10+ years in digital workplace / end-user technology / technology delivery roles (enterprise scale).

• Strong track record shaping requirements and landing global rollouts across desktop, mobile/MDM, and M365; exposure to AI productivity tools (e.g., Copilot, ChatGPT) is an asset.

• Demonstrated portfolio-level influence: aligning multi-team roadmaps, managing dependencies, and driving measurable adoption and experience outcomes.

• Excellent facilitation and executive communication; skilled at framing trade-offs with data (risk, cost, and value).

• Familiarity with agile/hybrid delivery, change/adoption, and IT service frameworks (e.g., ITIL). Experience collaborating with Security/Privacy and Procurement on controls and commercials.

#LI-PA, #LI-Hybrid

What we’re offering

• Numerous opportunities for professional growth and development

• Comprehensive employer paid benefits coverage

• Retirement income through a defined benefit pension plan

• The opportunity to invest back into the fund through our Deferred Incentive Program

• A flexible work environment combining in office collaboration and remote working

• Competitive time off

• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.  We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.  To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre. 

Functional Areas:

Corporate Services

Vacancy:

Current

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