Senior Associate, Salesforce

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities:

• Consult with key client stakeholders and end users to gather and confirm business requirements. 
• Author user stories and define to-be process flows to support the solution design process. 
• Actively work with project team to ensure completion of configuration tasks and deadlines. 
• Work with team members to test and verify custom solutions to ensure they meet the business requirements. 
• Participate in key meetings with project stakeholders including workshops, requirement gathering sessions, solution sprint demos, user acceptance testing, and end user training. 
• Contribute to building the knowledgebase and resources of the team. 
• Manage, coordinate, and delegate work to offshore resources. 

Required Qualifications:

• 3+ years hands-on experience configuring solutions using the Salesforce platform to implement business solutions for clients. 
• Expertise in automations, process builder, and flow. 
• Excellent communication (verbal and written) and interpersonal skills. 
• Active listener with the ability to think strategically and contribute to solving business problems. 
• Strong time management skills with the ability to prioritize tasks, use initiative and be self-directed to meet deadlines 
• Required Salesforce certifications:  Administrator, Platform App Builder, Sales Cloud Consultant and/or Service Cloud Consultant 

Preferred Qualifications: 

• Preferred Salesforce certifications:  Community Cloud, CPQ Specialist, Platform Developer I 
• Ability to quickly learn about new clients, their industry and business challenges. 
• Experience with telecommuting. 
• Familiarity with agile software delivery methodologies. 
• Experience contributing to pre-sales and other sales activities. 
• Travel <20% 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.