Senior Associate, Global Customer Care, Export Markets

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you ready to make a real impact by ensuring smooth and efficient customer operations? Join our Global Customer Care team in Wroclaw and help us deliver exceptional service to our Eastern Europe distributors and Commercial Team.

What will you be doing?

You will be at the heart of our customer support process, managing everything from order entry to invoicing. Your day will involve building strong relationships with customers, answering their questions, and ensuring they receive the best possible service. You’ll work closely with colleagues across Supply Chain to keep things running seamlessly.

• Coordinate end-to-end order processing, including order entry, product release, invoicing, and returns handling

• Respond promptly and accurately to customer inquiries and provide proactive support

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal teams to resolve issues and improve processes

What will you need to be successful?

Success in this role means being organised, proactive, and customer-focused. You’ll combine attention to detail with a positive attitude and strong communication skills.

• 1–3 years of experience in a similar role

• Bachelor’s or master’s degree

• Very good knowledge of English

• SAP and Salesforce experience (nice to have)

• Strong organisational skills and ability to manage multiple priorities

• Excellent communication and problem-solving skills

You. Unlimited.

165 years of groundbreaking innovation requires a steadfast focus on what’s next. We’re passionate about you. You’re what’s next...    

Inclusion & Belonging: committed to welcoming, celebrating and thriving on inclusion & belonging, learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, save as you earn share options

Work/Life Balance: flexible vacation and time off, paid holidays and paid volunteering hours, so we can give back to our communities

Your Wellbeing: private health and dental plans, multisport card/my benefit platform and much more

Flexibility: hybrid working model (for most professional roles)

Training: hands-on, team-customized, mentorship, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program