Senior Associate Digital Business Representative

Position Overview

Autodesk is seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment. 

In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds. 

This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in San Jose, Costa Rica. There is an expectation to be in the office with frequency.  

Responsibilities 

• Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.) 

• Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively

• Achieve quarterly ACV, revenue, pipeline, and new logo goals 

• Identify upsell opportunities and apply relevant promotions 

• Conduct structured discovery and effectively handle objections 

• Maintain strong pipeline hygiene and accurate forecasting in Salesforce 

• Use CRM dashboards and digital signals to prioritize high-value opportunities 

• Monitor and improve in- & outbound-to-close conversion performance 

• Deliver high-quality engagement across phone, email, and chat 

• Ensure SLA adherence and strong response rates +90% 

• Represent Autodesk professionally with a customer-first mindset 

• Follow internal digital sales processes and proactively flag operational gaps

Minimum Qualifications

• Fluency in English in combination with either / both Spanish and Portuguese

• 2+ years of inside sales, SaaS, or technology sales experience 

• Proven ability to meet or exceed sales targets 

• Experience owning full sales cycle for transactional opportunities 

• Experience handling inbound and outbound digital sales motions 

• Familiarity with CRM systems and Sales Automation Tools (e.g., Salesforce, HVS, Clari, Gong, Outreach,..) 

• Strong communication and cross-functional collaboration skills 

• Experience selling across phone, chat, and email channels 

• Familiarity with digital buying journeys and ecommerce-assisted sales 

The Ideal Candidate