Senior Analyst, SOX Compliance

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Drive the integrity and effectiveness of the IT SOX compliance program by owning end to end control evaluation across critical technology processes that support financial reporting. This role directly influences risk transparency, audit readiness, and stakeholder confidence by ensuring that IT controls are designed and operating effectively at scale. You will partner with finance, IT, and audit leadership to strengthen governance frameworks, enhance control maturity, and enable a resilient compliance posture in a dynamic, global environment.

At Genesys, we are redefining customer experience through empathy driven innovation and advanced AI capabilities. Your work will help ensure that the systems powering these experiences remain secure, compliant, and reliable across global operations. This role offers exposure to enterprise level risk management practices and positions you to grow into broader governance and leadership responsibilities within the compliance function.

Key Responsibilities:

• Lead end to end evaluation of IT general controls and IT dependent application controls to ensure compliance with SOX requirements and audit standards
• Drive walkthroughs and control assessments that identify design gaps and strengthen the effectiveness of financial reporting processes
• Execute control testing that validates operational effectiveness and improves audit readiness across multiple business units
• Analyze control deficiencies to determine root cause, business impact, and risk severity, enabling informed remediation decisions
• Partner with cross functional stakeholders to align on control expectations and drive accountability for remediation outcomes
• Manage remediation tracking to ensure timely closure of identified issues and sustained control improvements
• Enhance SOX program efficiency by improving documentation quality, standardization, and risk coverage across IT processes
• Support audit coordination activities to ensure smooth engagement with external auditors and timely delivery of required artifacts

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 5+ years of experience in IT SOX compliance, ITGC testing, or internal audit within a structured audit environment
• Strong understanding of control design principles, risk assessment methodologies, and control gap analysis
• Experience evaluating IT general controls, including access management, change management, and IT operations
• Familiarity with IT dependent application controls and their role in financial reporting processes
• Demonstrated ability to exercise sound professional judgment and critical thinking in complex scenarios
• Strong analytical and problem solving skills with the ability to identify root causes and recommend effective solutions
• Excellent written and verbal communication skills with the ability to convey technical concepts to non technical stakeholders
• Proven ability to manage multiple priorities while maintaining high standards of quality and accuracy
• Proficiency in Microsoft Excel, Word, and PowerPoint

Preferred Qualifications:

• Experience working with external auditors or Big Four consulting firms
• Exposure to code review practices and understanding of secure development lifecycle controls
• Knowledge of enterprise systems such as ERP platforms and their associated control environments
• Professional certifications such as CISA, CPA, or equivalent

#LI-Remote

#LI-GR1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.