Senior Analyst - Data Center Operations

Company:

Marsh

Description:

Senior Analyst - Data Center Operations

The Senior Analyst - Data Center Operations is an individual contributor role responsible for hands‑on support of data center provisioning, hardware lifecycle management, backup and restore operations, tape/media management and operational queues. This role follows a fixed working pattern of Sunday–Wednesday, 08:00–18:00 and requires a minimum of two days per week physically in the office. Wednesday is a mandatory in‑office day to support team integration.

We will count on you to:

• Support data center provisioning and hardware lifecycle management: receive orders, coordinate deliveries with vendors, facilities, networking and other technical teams.

• Perform system decommissioning and secure asset disposal; maintain certificates of destruction for servers, disk media and other retired equipment in line with policy and legal requirements.

• Support break/fix hardware failures: coordinate vendor on‑site support, log and manage change requests, and ensure application and system support groups are notified of hardware issues and progress.

• Manage team incident, request, change and problem queues; prioritise work and ensure timely resolution in accordance with agreed SLAs.

• Complete backup restores within SLA, including File, Messaging, Legacy and Legal restores across Arcserve, Backup Exec and Commvault platforms.

• Monitor backup jobs daily and conduct regular restore testing to validate recovery procedures and reliable operation.

• Ensure media retention, destruction or transfer to inactive storage is completed according to corporate policy and legal requirements; track recalled media to ensure secure return and handling.

• Maintain accurate asset records and update asset management systems throughout each item’s lifecycle.

• Produce clear, audit‑ready documentation and ticket notes for installations, decommissions, restores and media handling activities.

What you need to have?

• Minimum 2 years’ experience in data center operations, systems engineering or a similar hands‑on infrastructure role.

• Intermediate to advanced networking knowledge, with practical experience troubleshooting switch/router behaviour, VLANs, subnetting, routing, SAN networking and basic load balancing.

• Intermediate to advanced infrastructure and cloud experience: hands‑on familiarity with server and storage platforms, virtualization technologies and cloud platforms.

• Foundational security awareness : understanding of basic security controls relevant to data centre operations and media handling.

• A willingness to quickly grow security capability and follow strict security and compliance processes is essential.

• Practical experience with server and storage installation, racking, cabling and hardware lifecycle procedures.

• Good verbal and written communication skills in English (additional local language skills advantageous).

What makes you stand out?

• Certifications or hands‑on experience related to storage, backup technologies or data center operations.

• Solid experience with incident, request, change and problem management processes and tools; familiarity with ITIL practices is desirable.

• Ability to coordinate multiple stakeholders (vendors, facilities, networking, application teams) to deliver provisioning, break/fix and decommissioning tasks.

• Excellent attention to detail, good documentation practices and ability to maintain electronic records for audit purposes.

• Strong organisational skills and the ability to manage competing priorities to meet SLA targets.

Why join our team?

• We help you be your best through professional development opportunities, interesting work, and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

• A yearly budget and the opportunity to build your flexible benefits package

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance. 

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.