Senior Advisor to the Chief Taxpayer Services

Senior Advisor to the Chief Taxpayer Services

Department: Department of the Treasury

Location(s): Washington, District of Columbia, Atlanta, Georgia

Salary Range: $151661 - $209600 Per Year

Job Summary: The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Major Duties:

• We strongly encourage applicants to read the entire announcement before submitting their applications. The Senior Advisor to the Chief Taxpayer Services (TS), of the Internal Revenue Service (IRS), connects and coordinates activities related to technology across TS and IRS, focusing on modernization and technology programs and projects. As the Senior Advisor to the Chief Taxpayer Services your duties and responsibilities include: Provides in-depth technical analysis and top-level advice related to short and long-range program policies, strategies, and objectives for the Chief TS, to implement overall IRS strategy and vision for TS and voluntary compliance programs. Serves as principle technical advisor to the Chief/Deputy Chief TS. Stays abreast of a broad range of current developments, policy considerations, trends, and the internal climate as they contribute to policies impacting IRS to assist the Chief TS in setting priorities and objectives. Conducts special projects, coordinates Deputy Commissioner of Internal Revenue (CIR) approval packages and proxies for other Senior Level employees, as needed. Consults across operating divisions on key issues related to reengineering business practices and procedures necessary to enhance tax administration operations; advises on systems enhancements needed to implement changes in the delivery of products and services to taxpayers. Provides insight, guidance, and expertise to the TS executive team regarding strategic technology implementation plans and priorities. Collaborates with project teams supporting modernization and technology enhancements to ensure logical development of products, reduce redundancies, and mitigate risks in TS technology projects. Serves as a liaison to the IT Division to provide insight and perspective on TS projects and/or legislative implementation. Facilitates negotiation discussions with IT Division senior leadership for executive approval. Collaborates with internal and external stakeholders to enhance IRS online/digital solutions, security posture, authentication/authorization policies and ensures integration and access to data. Makes recommendations to the Chief/Deputy Chief TS, and other executives on matters of program policy, expectations, and procedures. Provides advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed. Works closely with IRS Chief Counsel and TS Counsel on technical positions and regulatory and litigation issues affecting the TS customer segment. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Qualifications: You must meet the following requirements by the closing date of this announcement. As a basic requirement, applicants must demonstrate progressively responsible experience directly related to the knowledge, skills and abilities outlined under Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent, with state or local government, the private sector, or nongovernmental organizations. You must demonstrate in your application, significant achievements, increasing levels of responsibility, and a solid record of successful professional performance. Mandatory Technical Qualifications (TQs): In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled in your resume. Your résumé must show that you possess the following TQs: Information Technology - Knowledge of information technology and related industry practices and emerging trends in sufficient depth to plan, direct, and evaluate a proposed business process improvement. Business Process Improvement - Ability to evaluate an existing business process, and design, develop and test proposed process improvements, including the ability to implement and maintain improved business processes. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Failure to meet basic qualification requirements and all Mandatory Technical Qualifications may result in disqualification.

How to Apply: Applicants are strongly encouraged to read the entire announcement before submitting their application. The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 03/16/2026 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 03/16/2026. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12893763 To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN). To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 03/16/2026. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account USAJOBS. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: USAJOBS. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: USAJOBS Application Status

Application Deadline: 2026-03-16