Senior Account Manager

The Opportunity  

We're looking for a Senior Account Manager to join the Flywheel Content Studio team. The Senior Account Manager will lead clients as a primary point of contact ensuring retailer digital shelf content is delivered on brief, on time, and on budget. This role will report directly to either a Director or Senior Director. 

One of the most important aspects of the Senior Account Manager role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. The role is a senior role, and therefore, you must be well versed in retailer digital shelf content. You are a subject matter expert across retail content touchpoints, understanding the role of content, best practice, retailer and marketplace nuances, and how content supports our clients’ business initiatives. Becoming a subject matter expert, paired with solid project management, will ensure success as a Senior Account Manager.    

The role is a hybrid of project manager, client service, financial management, thought leadership, and some experience managing a direct report and/or leading a cross-functional team across copy, design, data, and other roles across the team to deliver great work that will meet client expectations.  Experience in an agency, retailer marketing team, or eCommerce role is preferred.  

What You Will Do: 

• Collaborate cross-functionally to shepherd clients and team members through the content process, from brief, to creative reviews, to final execution by preparing and leading client status, with accurate timelines, prioritizations, and proactive planning for incoming projects 

• Manage client interactions in a manner that establishes credibility and trust as a business advisor, become a subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals 

• Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically, identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs  

• Lead and/or support the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends and ongoing thought leadership presentations   

• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge 

Who You Are: 

• BA/BS or equivalent experience 

• 5-8 years' experience in client service, project management, and/or eCommerce content  

• Relentless attention to detail and organization. We provide large, complex content solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control. 

• Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth. 

• A natural operational mindset. Our Team is made up of problem-solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way. 

• Motivation and drive. Your ability to wake up every morning fired up about how to help our clients work smarter will be essential to our growth.   

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