The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiatives
Job Description:
Account & Client Relationship Management
- Serve as a key point of contact for Clients on daily project matters, ensuring clear and consistent communication.
- Support the Account Manager (AM) in managing client expectations and delivering timely updates.
- Help identify client needs and proactively escalate challenges or opportunities to senior team members.
- Maintain professional and positive relationships with Clients, participating in client meetings and entertainment activities when necessary.
3rd Party Coordination
- Liaise with suppliers, production partners, and other third-party vendors to ensure deliverables meet required standards and timelines.
- Monitor progress and flag any issues to ensure seamless execution of campaigns and initiatives.
Planning & Execution
- Support the AM in the preparation of strategic presentations and client-facing documents.
- Customize case studies and credential decks to suit client needs, aligning with brand tone and objectives.
- Organize and manage materials including brand guidelines, client briefs, competitor reports, market insights, and project documentation.
- Take ownership of internal briefings and documentation, ensuring clarity and alignment across teams.
- Draft internal briefs and assist in interpreting and clarifying client briefs, including verbal requests.
- Lead the collection and analysis of client-related data and competitive intelligence to support planning.
Quality Assurance & Project Operations
- Ensure all tasks and deliverables under your responsibility are executed to a high standard and delivered on time.
- Maintain regular updates with the AM and proactively seek feedback to ensure alignment with project goals.
- Monitor timelines, manage deliverables, and help maintain smooth project operations.
Team Collaboration & Development
- Collaborate with cross-functional teams and mentor junior team members or interns when required.
- Contribute to team knowledge sharing and continuous improvement efforts.
- Take initiative in learning and development to strengthen both personal and team capabilities.
New Business Support
- Help identify potential upsell opportunities with current clients and flag them to the AM or Account Director.
- Support the team in preparing proposal decks, materials, and case studies for potential new clients.
Requirements:
- 2+ years of experience in Account Management within the advertising, marketing, digital, or communications field.
- Strong written and verbal communication skills in both Vietnamese and English.
- Excellent organizational, multitasking, and time management abilities.
- Proactive, detail-oriented, and capable of working under pressure in a fast-paced environment.
- Strong team player with positive interpersonal skills and a client-centric mindset.
- Eagerness to grow professionally and contribute meaningfully to team success.
Location:
Ho Chi Minh – Lim Tower 3 - 29A Nguyen Dinh Chieu street, Da Kao, District 1
Brand:
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)