Security Manager

How you'll help us achieve it

At Wave Mobile Money, the Security Manager is a business-critical operator responsible for ensuring that our operating model can scale safely in a cash-intensive and high-risk environment.

This role is about more than just physical safety; it is about protecting our people, assets, and financial flows while enabling rapid business growth. You will integrate security directly into the design of our operations—particularly around cash movement and agent networks—ensuring that Wave remains resilient even in the most challenging context

In this role, you'll be responsible for:

Risk Management & Security Framework

• • Develop and maintain a security risk management framework aligned with Wave’s business objectives and local DRC requirements.
  • Implement operational security policies tailored to fintech activities (cash, agents, and network).
  • Integrate location risk considerations into agent network design and expansion decisions.
  • Identify emerging risks and propose pragmatic, growth-oriented mitigation measures.

  Analysis, Monitoring & Reporting

  • Monitor cash exposure levels, rebalancing patterns, and operational risk indicators across the network.
  • Establish a structured system for incident management and post-incident analysis.
  • Produce actionable briefings and reports with clear recommendations for leadership.
  • Develop tools for mapping risks and tracking leading indicators (e.g., high exposure nodes or repeated anomalies).

  Operational Security & Business Continuity

  • Manage physical security systems, resources, and in-house training for security staff.
  • Design and implement secure cash handling, storage, and movement practices across distribution points.
  • Serve as the primary point of contact for local security services and authorities.
  • Assess vulnerabilities for existing locations and contribute to Business Continuity Plans (BCPs).
  • Advise field teams on travel, deployments, and safety during working hours.

  Support for Teams & Safety Culture

  • Empower operational teams to integrate safety practices into their daily routines without sacrificing speed.
  • Roll out security training modules on cash handling and rebalancing for field staff.
  • Promote a culture of prevention and accountability; ensure security practices are consistently applied in the field.
  • Carry out background checks for key individuals, including new hires, stakeholders, and partners.

  Protection of People & Assets

  • Implement measures to secure staff, offices, and service points (CCTV, access control, fire/intrusion detection).
  • Lead investigations into cases of embezzlement, theft, physical assault, or cash discrepancies.
  • Ensure crisis response readiness, including a 24-hour on-call support capability.

Key details

• The location is primarily based in Kinshasa, with frequent travel to field operations. 
• Work authorization in DRC is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Experience: Proven track record in operational security, risk management, or safety within the private sector (Fintech, NGO, or Multinationals).
• Domain Knowledge: Strong understanding of field operations, cash management, and agent networks.
• Context: In-depth knowledge of the security landscape in the DRC and a strong local network.
• Education: Relevant degree or professional certifications in security/risk management.
• Languages: Fluent in French and English. Lingala is strongly preferred.

You might be a good fit if you

• Balance Risk with Growth: You don't just say "no"; you find ways to make operations safer so we can move faster.
• Are Data-Driven: You use indicators and mapping to stay ahead of risks rather than just reacting to incidents.
• Operate with Pragmatism: You value simple, effective solutions over complex, bureaucratic processes.
• Are a Calm Leader: You remain composed and decisive during critical incidents or crisis situations.
• Are a Builder: You enjoy creating frameworks and systems from scratch in a dynamic, evolving environment.