Screening Officer

Job Type:

Permanent

Department:

Salary:

$61,782.00 - $77,228.00

Close Date (closes at 12:00 am on date noted below):

May 22, 2026

Hours per Week:

35

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
This position is eligible for the following:

•Annual Salary Range: $61,782 - $77,228
•Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
•Eligibility to participate in the OMERS pension plan
•Paid time off, including vacation, incidental and volunteer days
•Employee perks/discounts: Discount on Active Living Pass and Perkopolis
•Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
•For further details of what we offer, please visit Why Milton

Position Summary
Reporting to the Supervisor, Licensing & Enforcement Administration, the Screening Officer provides administrative support to the Licensing and Enforcement department. Receives requests for enforcement services and complaints, dispatches enforcement personnel and maintains records. Receives dispute resolution requests (screening requests) for Administrative Penalty Notices and makes decisions on the Penalty Notice as they relate to various Municipal By-Laws.

Major Job Responsibilities

Reviews, assesses, provides information with regard to alleged by-law infractions as they relate to various Municipal By-laws.

• Appointed as a Screening Officer for the purposes of APS dispute resolution.

• Schedules, documents and notifies defendants of screening appointments.

• Conducts screenings of by-law violations either in-person, by phone, electronically through an administrative review process

• Reviews evidence of all parties related to the issuance of the penalty and renders a decision and provides written notice of decision to the person.

• Responds to inquiries: provides written and verbal clarification of by-law regulations, administrative processes, and the Administrative Penalty System dispute resolution process.

• Liaises with Ministry of Attorney General Defaulted Fines and Control Centre to give and receive information relating to plate suspension and plate re-instatement.

• Accesses electronic files to determine status of alleged infractions and directs the public as to the various options including referral to Service Ontario.

• Review permit application and authorize or deny vehicle owner permit requests and issues permits

• Reviews, assesses, provides information and resolves issues with regard to alleged by-law infractions as they relate to various Municipal By-laws.

Provide administrative support to Licensing & Enforcement

• Acts as the first point of contact for customers by telephone, email, and in person related to the Town's parking and  Administrative Penalty System program. 

• Responds to a high volume of public inquiries with respect to dispute resolution of all municipal by laws through the Town’s Administrative Penalty System program.

• Dispatches Provincial Offences Officers to attend enforcement requests and complaints, monitors results and maintains documentation of service requested by the public.

• Processes and mails documentation related to non-compliance of municipal regulations and Notices related to the program areas.

• Operates standard office equipment, including computer, dispatch communication equipment, mail opener and sealer machines.

• Maintains division records and ensures compliance with the Records Retention By-law.

• Performs related duties as assigned.

• Provides back up to Licensing & Enforcement Clerks to ensure administrative continuity

Education & Experience

Minimum Qualifications

• Post-secondary diploma in a legal or court administration program or equivalent.

• Minimum one (1) year experience providing services in a court system, legal environment or municipal enforcement setting involving direct contact with the public

• Proficient in Windows based software municipal and software systems

• Strong communication and customer service skills

• Familiar with municipal policies, procedures and by-laws

• Able to demonstrate practical knowledge in general office administration

• Effective organization and time management skills

• Able to work well independently and within a team in a fast-paced environment

• Strong problem solving and dispute resolution skills

Preferred Qualifications

• Experience interpreting by-laws and provincial legislation pertaining to municipal law enforcement, compliance and licensing 

• Completed coursework or training in mediation and/or conflict resolution or equivalent

• Knowledge of municipal and provincial legislation.  Specifically municipal enforcement and Provincial Offences Act, Highway traffic Act, Municipal Act and relevant regulations is an asset

• Demonstrated confidence in dealing with the resolution of customer/client issues.

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section.

Please ensure your application is submitted by 11:59 pm on May 21, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.