About the Role
The School Liaison Support Officer plays a crucial role in supporting the adoption and effective use of the My Mind Check platform through strong partnerships with schools and engagement with internal and external stakeholders.
The role delivers high-quality operational support, including onboarding, training, communications, back-of-house events coordination and administrative support, to enable consistent implementation, continuous improvement and positive school and stakeholder experience.
The Voluntary Mental Health Check Tool (VMHCT) Project is dedicated to supporting the mental health and well-being of school students through a digital assessment tool. The project collaborates with experts, educational departments, and various stakeholders to ensure the tool meets the needs of Australian schools. The "My Mind Check" tool helps schools identify students at risk and provides recommendations for care.
About You
You will have relevant qualifications (such as a diploma or Bachelor’s degree in communications, education or psychology) and/ or equivalent experience in customer service, preferably in education, health or mental health sectors, with a strong customer service focus.
You will have the ability to work and communicate effectively with a diverse range of stakeholders.
Your excellent written and verbal communication skills, as well as interpersonal skills will be critical to effectively engage with school staff as will your computer and database management skills.
About Us
The Faculty of Medicine, Health and Human Sciences (FMHHS) is ambitiously pushing the boundaries of progressive thinking and challenging what’s possible to solve some of the big issues of our time, both nationally and on a global scale.
The faculty’s current education suite and research strengths cover clinical science, physiotherapy, medicine and public health, psychology, cognitive sciences, linguistics, audiology, and speech pathology. The faculty forms part of MQ Health, an integrated academic health sciences enterprise which incorporates Macquarie University Hospital and primary and speciality clinics. We have active research programs in mental health across the lifespan, neurosciences, health systems and patient safety research, cancer medicine, and clinical sciences, amongst others.
We foster a values-based culture of innovation and creativity to achieve excellence in teaching and to enhance the research performance of the University. We invest in developing the careers and wellbeing of our students and staff and expect all our leaders to live our values of Caring, Integrity, Teamwork, Ambition, Innovation, and Engagement.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community. Connect with us today.
To Apply
To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria:
Required:
Relevant qualification such as a diploma or bachelor’s degree in communications, education or psychology, or related field.
Excellent written and verbal communication and interpersonal skills, capable of effectively engaging with school staff.
Demonstrated time management and organisational skills, including the ability to meet service-level agreements (SLAs).
Proactive mindset and strong problem-solving skills, with the ability to manage multiple tasks efficiently.
Demonstrated ability to work autonomously and collaborate effectively with other teams.
Excellent attention to detail.
Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce).
A willingness to be flexible in the support of a small team environment.
Desired:
Previous experience in the education sector an advantage.
Please note that applications without a cover letter will not be considered.
This position requires a criminal record check and a Working with Children Check. Working hours may also vary from time to time to accommodate business needs.
Please note this position is only open to Australian Citizens, permanent residents and those currently residing in Australia with full working rights.
Specific Role Enquiries: Hilary Tucker, Clinical Product Manager: hilary.tucker@mq.edu.au
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
15/05/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.