SAP Operations Analyst

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.  

 

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. 

 

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. 

 

Our Culture  

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. 

 

Career Opportunities  

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

PHINIA is seeking a SAP Operations Analyst to support the sustainment (operations), service excellence, and continuous improvement of PHINIA’s SAP landscape across on‑prem and cloud environments. This role will help ensure stable SAP operations through proactive monitoring, incident and change execution, performance support, and runbook-driven operations, while also contributing to ERP project delivery and PHINIA’s SAP S/4 transformation and Azure cloud migration initiatives. This is an exciting opportunity to join PHINIA IT and play a key role in strengthening ERP reliability, resilience, and modernization.

KEY RESPONSIBILITIES

Key Responsibilities

• Support daily SAP operations including system monitoring, job monitoring, interface/IDoc checks, transport coordination, and planned downtime activities — leveraging SAP Joule AI for proactive alerts, anomaly detection, and operational insights.
• Resolve L2 incidents and service requests; coordinate L3/vendor escalations and maintain SLA/MTTR performance using AI‑assisted troubleshooting and knowledge surfacing through SAP Joule AI and SAP Cloud ALM.
• Assist with SAP patching, upgrades, regression testing, cutover tasks, and hypercare support for releases and S/4HANA transformation — using Joule AI to recommend test coverage and identify risk areas.
• Monitor performance trends and system health; raise risks and support tuning/capacity planning using AI‑driven system health insights, predictive workload analysis, and trend forecasting.
• Execute backup/restore checks, maintain DR runbooks, and participate in annual DR/BCP testing, including Joule‑assisted impact summaries and operational readiness checks.
• Support hybrid SAP hosting (on‑prem + Azure + RISE), ensuring connectivity, identity alignment (Entra ID/SSO), system readiness, and AI‑driven observability where supported.
• Contribute to compliance, SOX evidence collection, access governance, and adherence to SAP security baselines — supported by AI‑powered log analysis, access anomaly detection, and automated evidence gathering.
• Maintain operational documentation including runbooks, SOPs, escalation paths, KBs, and environment metadata in Solution Manager / SAP Cloud ALM.
• Monitor and support integrations across EDI, SAP CPI/PI/PO, MES, PLM, WMS, and other connected systems — using Joule AI for error classification, reconciliation suggestions, and early detection of integration failures.
• Contribute to S/4HANA conversion activities, cloud migration readiness, environment validation, and operational readiness for new standards, leveraging SAP Joule AI for analysis and task recommendations.
• Support automation and continuous improvement through scripting, workflow automation, AI‑driven monitoring, and self‑healing operational patterns.
• Participate in ad‑hoc ERP operations initiatives, reporting improvements, and cross‑functional IT projects as assigned.

What we’re looking for

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related disciplines
• 4–8 years of experience in SAP operations / application management / technical operations roles (BASIS-adjacent operational experience is a strong plus).
• Experience supporting SAP landscapes across ECC and/or S/4HANA; exposure to S/4 transformation programs preferred.
• Experience in hybrid hosting environments (on‑prem + cloud) and working with infrastructure/network/security teams
• SAP Technical Operations: System health monitoring (jobs, interfaces, queues), transport/change coordination, and basic performance awareness (CPU/memory, dialog response).
• SAP Tooling Proficiency: Hands‑on familiarity with SAP Solution Manager or SAP Cloud ALM, plus use of monitoring/observability platforms (infra monitoring, logs, alerts, dashboards).
• Core SAP Platform Fundamentals: Understanding of HANA basics (backup/performance), OS basics (Linux), identity & access (SSO, AD/Entra ID), and integration concepts (IDoc/EDI/middleware).
• Cloud Operations Exposure: Knowledge of Azure fundamentals (networking, connectivity, VMs/storage, security), and awareness of cloud shared responsibility and operational controls
• SAP Certified Technology Associate (any relevant BASIS/Technical track) — nice to have.
• SAP HANA or S/4HANA technical fundamentals certifications — plus.
• Microsoft Azure Fundamentals (AZ‑900) and/or Azure Administrator (AZ‑104) — plus for cloud-aligned operations.
• Responsible, reliable, and execution-focused with strong ownership mindset.
• Strong communication and stakeholder coordination skills (internal IT + external vendors).

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. 

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. 

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers 

• Humility - Seeking out diverse perspectives and working collaboratively 

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional 

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse 

• Integrity - Taking responsibility for our decisions and doing what is right 

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!  

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP 

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

Carefully read the PHINIA Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.