Sample manager - Mobile Division

Position Summary

Behind every successful product, event or launch is a perfectly organized sample process. As Sample Manager Benelux, you are the central link ensuring that over 3,000 devices are available at the right time, with the right software and in flawless condition. You move effortlessly between technology, logistics and stakeholders, playing a crucial role in everything our customers and partners see and experience.

Role and Responsibilities

How you make a difference
In this role, you ensure structure, compliance and technical reliability across the entire sample ecosystem in the Benelux. You control sample flows, safeguard data accuracy and support product readiness throughout the lifecycle.
 

By working closely with internal teams and external partners, you enable smooth approvals, high-quality testing, impactful events and successful market introductions. Your ownership, attention to detail and technical understanding directly contribute to operational excellence and a consistent brand experience across all touchpoints.
 

Key Responsibilities:
 

Sample Management & Compliance

• Control and maintain the approval sample stock in line with company policies and regulations
• Register, track and manage samples in SAP and coordinate approval workflows via KNOX
• Monitor sample movements, availability and lifecycle status to ensure transparency and compliance
• Execute stock counts and support internal and external audits
• Own and execute the GPPM sample management process, including goods received, goods issued and sample scrapping
   

Technical Readiness & Product Support

• Ensure samples meet technical and software requirements before deployment
• Support country-specific software alignment in collaboration with Marketing, HQ and customers
• Monitor software readiness, technical roadmaps and specifications
• Support field testing (FTR) activities and document outcomes
• Provide technical input and validation prior to local product approvals
   

Product Testing & Quality Assurance

• Execute required technical test scripts in line with company and customer requirements
• Validate product readiness for market introduction
• Identify, document and escalate technical issues
• Perform self-certification testing where applicable
   

Event, Retail & Supply Chain Support

• Prepare, configure and manage samples for events and marketing activities
• Ensure correct software versions and timely availability of samples
• Provide on-site technical support during events when required
• Support troubleshooting for retail devices, including Live Demo Units
• Perform incoming inspections of new product models and execute product reworks requested by Supply Chain Management
   

Stakeholder & Regional Coordination

• Act as the primary point of contact for sample-related coordination across departments
• Communicate effectively with Sales, Marketing, Supply Chain, operators and external partners
• Support activities across the Benelux region, including quarterly visits to our Belgium office.
   

Your team
In this role, you will join a dynamic and collaborative team with a flexible work setup, allowing you to combine office and home working. While you have the freedom to structure your day, working on-site is essential to gain hands-on access to the latest phones and laptops used for testing, validation and events.
 

You will be part of a close-knit technical team based in the Netherlands, consisting of two testers, a sample manager and a technical project manager. In addition, you will work closely with colleagues in Belgium as part of the Benelux organization. This role covers the Benelux region, with all operational activities coordinated from Schiphol, and requires travel to Belgium approximately four times per year.

Skills and Qualifications

What are your assets
As our new Sample Manager, you are customer-focused, proactive and comfortable working at speed without losing attention to detail. You take ownership, stay in control in a dynamic environment and are able to set the right priorities. With a strong problem-solving mindset and solid time and project management skills, you work confidently within international processes and collaborate effectively with multiple stakeholders.
 

We also request:

• A completed Bachelor’s or Master’s degree in a technical field or a related discipline.
• At least 2 years of experience in a similar technical, operational or sample management role.
• Experienced working with SAP / ERP systems and Microsoft Office (Excel and PowerPoint).
• Bilingual proficiency in Dutch and English, French is a plus for Belgium.
• High technical affinity and hands-on familiarity with a wide range of Samsung IMD products, including mobile phones, tablets, wearables and accessories
   

What’s in it for you?

• Competitive compensation & benefits package to reward you for your work in supporting our company to grow. Including health insurance, 100% reimbursed by Samsung, 6% personal contribution to pension and an internet allowance of €29.42 per month.
• Bonus system where you can earn an extra monthly salary per quarter.
• A position for 40 hours a week.
• 25 vacation days + Good Friday and the possibility to buy 5 extra vacation days.
• NS Business Card is included, and you’re allowed to use it for personal travel as well.
• Telephone from Samsung with unlimited calling and 10GB data, within the EU and a Laptop of Samsung.
• Working hybrid with at least 3 days in the office, so you can optimize your workflow and enjoy the best of both worlds.
• The possibility to use the company restaurant, where you can enjoy an extensive lunch for a competitive price and even freshly prepared evening meals by our Samsung chef to take home every day. Discount on the purchase of Samsung products via our employee portal, up to a purchase amount of €2,500 per year
• Extensive Development, Health & Wellbeing programs (for example Samsung University, young talent & leadership programs, we have our own fitness on site, we have an online mental health portal, personal gym sessions which you can join and many more because we care about your development and wellbeing).

About us

Our story begins in 1969, when Samsung saw the light of day with the ambition to help people achieve the impossible. After more than 50 years, we are still innovating and creating boundless technology that helps people make the impossible possible. We remain driven by our purpose, which is why we put people and what they care about at the center of everything we create.

We do this by staying true to our global values.

• Human experiences (We put people first, at the center of everything we do).
• Progressive Innovation (We are constantly finding new ways to improve the way people live by creating inventive products and services).
• Rebellious Optimism (We challenge ourselves and the status quo to change the world).
• Integrity & transparency (We always strive to do the right thing by being open and honest with our customers and partner ecosystem).
• Social improvement (We believe that technology should benefit everyone. It should be accessible, sustainable and used for good).

Ready to drive innovations as our next Sample Manager? Join us and make an impact, apply today!

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