In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Cambridge, MA
Shift: Monday–Friday, 7:30 AM–4:00 PM
Salary range: $80,000–$90,000, with eligibility for a 5% annual ICP bonus
Benefits:
Health & Wellness
Comprehensive Medical, Dental, and Vision coverage
Wellness programs
Eligible for medical coverage starting Day 1
Time Off
Paid Time Off (PTO)
Company-paid holidays
Choice holidays
Financial Well-Being
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Commuter benefits
401(k) retirement plan
Tuition assistance
Employee Stock Purchase Plan discount
QUALIFICATIONS
Required
Education:
Bachelor's degree in life sciences, chemistry, biology or related field required; Associate degree with relevant experience considered
Experience:
5-7 years of experience in scientific support, laboratory operations, cleanroom, or regulated environments
2-3 years of formal supervisory experience with direct reports and full performance management responsibility
Documented experience leading operational or work method improvement initiatives
Experience with GxP documentation and customer-embedded services
Technical Skills:
Proficient knowledge of scientific support activities
Intermediate Excel, including pivot tables and data analysis
Proficiency with scheduling, timekeeping, and service tracking systems
Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Certifications and Licenses:
OSHA 30 General Industry required
GxP training required
Biosafety training (BSL-1 and BSL-2 as applicable)
Preferred
Education:
Bachelor's degree in life sciences field preferred; Master's considered a plus
Experience:
7+ years of scientific support experience
4+ years of formal supervisory experience
Experience in pharmaceutical, biotech, or medical device client environments
Prior experience as a scientific coordinator or specialist lead
Technical Skills:
Power BI, Tableau, or advanced Excel capability
Lean Six Sigma Green Belt
Experience with Workday, Kronos, or UKG timekeeping systems
Certifications and Licenses:
Lean Six Sigma Green Belt
RCRA Hazardous Waste Generator
First Aid and CPR certification
Advanced biosafety training
MAJOR JOB DUTIES AND RESPONSIBILITIES
(Listed in order of importance.)
Site Team Leadership and Daily Operations
Oversee the day-to-day execution of onsite scientific support objectives at customer facilities
Supervise the team of scientific support associates, ensuring productivity and delivery of high-level scientific support services
Set daily, weekly, and monthly operational priorities aligned to site and account plans
Conduct daily team huddles and regular operations reviews
Monitor real-time performance and adjust resources to maintain service levels
Serve as first-level escalation contact for site operational issues
Actively contribute on the floor when coverage or volume demands require hands-on support
Performance Management and Team Development
Conduct performance reviews, goal setting, and development conversations on the Avantor HR cycle
Identify and develop high-potential associates; maintain an active advancement pipeline
Deliver regular one-on-one coaching, including real-time feedback and formal conversations
Lead or support hiring for B-band openings within scope
Partner with HR on performance improvement plans, progressive discipline, and complex employee relations
Recognize strong performance formally and informally; nominate for awards and advancement
Operational Priority Setting and Work Review
Set operational priorities for the team based on customer commitments and account plans
Review completed work and provide feedback to accomplish plans and deliver results effectively
Verify GxP documentation accuracy and completeness for team output
Track team productivity, quality, and service level metrics
Communicate progress, gaps, and recovery plans to the Operations Manager
Work Method Improvement
Identify opportunities to refine or enhance work methods
Implement adjustments to improve efficiency and the overall effectiveness of scientific support operations
Pilot workflow changes; document and institutionalize successful improvements
Partner with peer supervisors on cross-site standardization
Track and report improvement outcomes on productivity, quality, and customer satisfaction
Customer Issue Resolution
Resolve challenges like customer issues within the scope of the services provided
Analyze relevant data and factors to develop informed solutions
Capture, log, and respond to customer feedback within defined service level commitments
Escalate issues exceeding scope with developed root cause analysis and proposed corrective actions
Lead complaint investigation and CAPA implementation in partnership with Quality teams
Communication and Stakeholder Engagement
Facilitate communication with external customers and internal teams
Ensure mutual understanding and engagement across disciplines
Serve as the primary day-to-day relationship holder with the customer site leadership
Lead regular operational reviews with customer stakeholders
Participate in customer audits and regulatory inspections as site operational lead
Collaborative Environment Leadership
Encourage a collaborative environment, supporting team members in achieving objectives
Foster alignment with broader scientific support services initiatives
Build cross-functional relationships across scientific support and Lab Ops teams.
Champion Avantor values, recognition practices, and inclusive leadership
Support continuous improvement and engagement initiatives
Safety, Quality, and Compliance Oversight
Own site-level safety performance, including incident investigation and CAPA implementation
Conduct documented safety walk-throughs at a defined frequency
Ensure all training certifications are current across the team
Participate in internal Avantor quality audits and client compliance reviews
Lead team engagement in hazard identification and near-miss reporting
Workforce Planning and Administrative Support
Partner with the Operations Manager on staffing plans and schedule design
Review and approve timecards, overtime, and PTO requests within authority
Monitor labor hours, overtime trends, and productivity metrics
Maintain personnel records, training documentation, and performance files
Support new business and expansion activities with site operational input
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$69,000.00 - $110,975.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.