Salesforce Administrative Support Specialist

Number of Openings: 2

The DCX Client Services – Home-Based Salesforce Administrative Support Specialist will work as a full-time employee for a growing business based in the United States. This role offers an excellent opportunity to develop expertise in CRM systems while supporting business operations and client-facing teams.

You will be responsible for maintaining, updating, and optimizing Salesforce data and processes, while ensuring accuracy, efficiency, and user adoption across the organization. The ideal candidate is detail-oriented, tech-savvy, and capable of supporting both administrative and operational CRM functions in a fast-paced environment.

REQUIRED CORE COMPETENCIES 

• Salesforce Administration – Manages records, fields, workflows, and user access within Salesforce to ensure system efficiency and accuracy.

• Data Management & Accuracy – Maintains clean, consistent, and reliable CRM data through regular audits and updates.

• Reporting & Analytics – Generates reports and dashboards to support business decisions and performance tracking.

• Process Optimization – Identifies opportunities to improve workflows, automation, and system usage.

• Problem-Solving – Troubleshoots system issues and user concerns with a proactive and solution-oriented approach.

WHAT YOU WILL DO 

• Maintain and update Salesforce records, including accounts, contacts, leads, and opportunities

• Ensure data integrity by performing regular data cleansing and validation

• Create and manage reports and dashboards for sales, operations, and leadership teams

• Assist in managing user accounts, roles, profiles, and permissions

• Support the creation and optimization of workflows, automation, and process builders

• Troubleshoot Salesforce-related issues and provide user support

• Collaborate with sales, marketing, and operations teams to ensure proper CRM usage

• Assist in data imports, exports, and system integrations as needed

• Document CRM processes, guidelines, and best practices

• Provide basic training and support to end users to improve system adoption

• Monitor system performance and recommend improvements

• Perform other administrative and CRM-related tasks as assigned

WHAT WE LOOK FOR 

• Education: Bachelor’s degree in Information Technology, Business Administration, or any related field

• Experience: 1–3 years of experience in Salesforce administration, CRM support, or related roles

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Industry-Specific Knowledge:

  • Understanding of CRM processes, sales pipelines, and customer lifecycle

  • Experience with Salesforce automation tools (Workflows, Process Builder, Flow is a plus)

  • Salesforce Administrator Certification is a plus but not required

  • Experience working in a remote or offshore setup is a plus

  • Hands-on experience with Salesforce CRM (Sales Cloud preferred)

  • Proficiency in Microsoft Office and Google Workspace

  • Experience with data management, reporting, and dashboards

WHAT WE OFFER 

• Salary Range: Php 38,000 - Php 40,000   

• Industry: Dumpster Rental  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!