Sales Support Specialist

• We are currently seeking Sales Support Specialists to join our global team working with key clients and across internal teams to prevent order, billing and invoicing issues. You will own the end‑to‑end order‑to‑delivery lifecycle as the central liaison between Sales and Order Management.  You will ensure all customer and internal orders are accurate, compliant, and processed on time; prevent issues proactively and drive swift remediation of exceptions. In addition, Sales Support Specialists will improve operational efficiency and maximize on‑time fulfilment via process rigor, analytics, and cross‑functional coordination.

  About the Role

  As a Sales Support Specialist, your key responsibilities will include:

  Order verification and maintenance

• Verify all incoming customer/system orders for accuracy, completeness, pricing, delivery terms, and product configuration as per company policy.
• Monitor a proposals/pipeline report and pre‑check high‑value or strategic deals to catch issues before submission.

• Issue prevention (core function)

• Serve as point of contact for Sales for order questions; provide quick guidance to avoid common errors.
• Make necessary corrections to avoid order failure (e.g., bill blocks, material codes, account numbers, VAT etc.).
• Partner closely with support teams to resolve complex configuration/availability issues; coordinate with the Order Management team to de‑risk month‑end spikes and improve flow.
• Train new Account Manager and Account Specialist team members on order creation standards and best practice.
• Contribute to company‑wide simplification initiatives including requirements, UAT, and documentation.

• Issue remediation

• Lead remediation of order exceptions, fulfilment delays, and discrepancies; drive root cause analysis and corrective actions.
• Identify and escalate system defects; track fixes with internal owners and provide clear incident documentation.
• Provide targeted reports on error hotspots and recurring failure modes; coach Account Managers who attempted incorrect submissions.

• Cross‑functional coordination and communication

• Be the primary liaison among Sales, Order Management, Billing and Support to align on order status, risks, and resolution timelines.
• Communicate proactively on order milestones, risks, and ETAs; maintain an accurate exception log.
• Support monthly/quarterly close by validating order/billing completeness and resolving blocks ahead of deadlines.
• Map the order‑to‑cash workflow, identify bottlenecks, and propose changes that reduce cycle time and error rates.

• About You

  To be successful as a Sales Support Specialist you will have:

• A Bachelor’s degree
• Experience in Order Management/Processing, Customer Operations, or similar
• Proficiency with ERP (e.g., SAP, Salesforce) tools; comfort with order types, delivery/billing documents, blocks, pricing conditions, etc.
• Excellent attention to detail.
• Strong problem solving and root‑cause analysis skills.
• Clear written and verbal communication; effective stakeholder coordination across functions and levels.
• Well organised with excellent people skills.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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