This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.
Accountabilities include but are not limited to:
Provide market area Risk Sales support for all customer related order requests (new and existing customers)
Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes
Implements all Onboarding related requests in outlined workflow & processes\
Provide timely and accurate completion of essential team reports including: weekly & monthly sales report
Communicate policy and procedural updates
Attend and actively participate in Sales Team meetings as needed
Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back-office support
Assists billing questions & issues (new or existing Billing IDs)
Assist with Legal, pricing, fulfillment, Implementation, and other related activities & approvals
Process, monitor, & complete Billgroup Maintenance requests
Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)
Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers
Navigate multiple systems and internal tools to accomplish Account Support Analyst responsibilities
Build effective working relationships with the sales team, internal processing teams, and customers
Coordinate all special projects and follow through to completion
Maintain turnaround time to meet the business requirements
Work closely in a team environment
Perform other duties as assigned
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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