Sales Specialist

Job Title: Sales Specialist

Location: Marriott Saddle Brook
Department: Sales Department
Reports To: Director of Sales

Position Overview

We are seeking a detail-oriented and relationship-driven Sales Specialist to join our team. This role blends the responsibilities of a traditional hotel Sales Coordinator with a specialized focus on social room blocks and group bookings.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced hospitality environment while managing multiple group bookings and event-related logistics.

Key Responsibilities

Sales & Client Relations

• Serve as the primary point of contact for clients booking social room blocks (weddings, family reunions, milestone celebrations, etc.)
• Respond promptly to inquiries and generate leads through phone, email, and online channels
• Build strong relationships with clients to understand their needs and ensure a seamless booking experience
• Conduct site tours and assist in showcasing the property’s offerings

Room Block Management

• Create, manage, and monitor room blocks from contract to post-event reconciliation
• Coordinate all details related to rooming lists, cut-off dates, special requests, and billing arrangements
• Ensure accurate inventory management and maximize room block pick-up
• Work closely with revenue management to optimize rates and availability

Event Coordination Support

• Collaborate with Sales Managers and Event/Operations teams to ensure smooth execution of group stays
• Communicate guest preferences, VIP requests, and special arrangements across departments
• Assist clients with ancillary needs such as welcome amenities, transportation, and group activities

Administrative & Coordination Duties

• Prepare contracts, proposals, and group resumes
• Maintain accurate records in CI/TY and PMS
• Track group performance and provide reporting as needed
• Support the sales team with administrative tasks and also coordination efforts related to all group block turnovers form team

Qualifications

• 1–3 years of experience in hospitality sales, hotel operations, or event coordination preferred
• Strong organizational skills with exceptional attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in hotel systems
• Customer-first mindset with a proactive, solution-oriented approach

Key Competencies

• Relationship building & client service
• Time management & multitasking
• Problem-solving & adaptability
• Sales acumen with attention to detail
• Team collaboration

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.