About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.SALES & MARKETING COORDINATOR
The Four Seasons Resorts Lāna’i is looking for a Sales & Marketing Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Sales & Marketing Coordinator is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi, Sensei Lanaʻi, and all other Four Seasons Lanaʻi entities. They will drive new business growth within the group Sales segment through strategic business development, lapsed guest re-engagement, targeted prospecting, and relationship building that generates revenue in key markets. In addition to supporting the office functions and administrative responsibilities, inclusive of marketing. Responsibilities include, but not limited to the following:
Assist with planning of client site inspections and organize amenities and client preferences with the Resort team.
Coordinate agent property visits including FAM trips
Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.
Prepare contracts and proposals for Group Sales team.
Proactively field questions and manage client requests in the absence of a Sales Managers.
Prepare accurate written correspondence in English including letters, contracts, proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering.
Maintain GSC accounts including: traces, creating and updating accounts and bookings, and creating and editing events in the booking function diary.
Develop and create required Sales and Marketing and resort collateral such as flyers, brochures, FAM invitations, site alerts, stay itineraries, sales presentations, etc.
Work harmoniously and professionally with co-workers and planning committee.
Answer client questions, provide information about the resort and maintain relationships with clients while Sales Managers are traveling on business.
Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
Write/run Golden Sales & Catering reports associated with Group needs and/or mailings.
Providing Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, site inspection forms, office management.
Managing projects related to sales initiatives such as holiday gifts
Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, office equipment.
Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed.
The ability to perform other tasks or projects as assigned by hotel management.
Managing invoices and creating purchase orders within Birchstreet
Assisting with in-office administrative tasks such as supplies, organizing team meals and events, reporting and managing maintenance issues as well as shipping of collateral and supplies
The ability to perform a variety of other tasks or projects as assigned by management
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required.
Proven ability in relationship building and customer engagement
Strong presentation skills with the ability to confidently represent a luxury brand
Strong skills in Microsoft office products such as Word, Powerpoint, Outlook and Excel
Excellent verbal and written communication skills with a polished, professional presence
Highly collaborative and able to work effectively across departments
Strong organizational skills and attention to detail
Ability to build trust with high-expectation guests and clients
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Hourly Rate: $30.55
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf