Sales Manager

The role…

At Soho House, the Sales Manager is responsible for booking, managing and executing quality events, including client and partner liaison, outreach, partnering with the Event Manager, Marketing Manager, and Area General Manager.

Main Duties

• Selling the Palm Springs locations, including but not limited to booking events, creating contracts, sending proposals, and outreach for repeat and new business.
• Perform sales site visits with clients, including pre-event walk throughs.
• Update internal and external meetings in the client booking system and communicate when events are booked with appropriate notice to Operations, Events, and other internal stakeholders.
• To help organize the events clipboards with Daily Events List, function sheets, payment details and special requirements so they are all ready to go for the events team and Chef.
• Organize, store and update event contracts, receipts and day of client needs.
• Email receipts to clients after events and address any questions and/or concerns in a timely manner.
• To ensure client confidentiality is always maintained.
• Establish relationships with local DMC’s, wedding and event planners and local visitor and tourist bureaus.
• Manage schedule to be at the appropriate property as per schedule.
• Strong organizational skills and multi-tasking, ability to manage different properties at once with different selling needs.
• Ability to communicate effectively with all external partners, vendors, clients, guests, colleagues and other stakeholders.
• Be naturally driven, self-motivated and drive results with minimal supervision.
• This role requires adaptability to seasonal fluctuations in demand, with peak periods requiring extended hours and rapid response to client needs.
• Ability to thrive under pressure and maintain professionalism during peak operational periods.
• Flexibility to work events, check in with the client on day of event.
• All other duties as assigned.

Required Skills/Qualifications:

• Hospitality Sales Management – ideally at least three years’ experience, or equivalent experience.
• Proficient in Tripleseat software.
• Working knowledge of Outlook, Excel, Word, InDesign, Adobe software.
• Must have flexible schedule including days shifts, evening shift, holidays, and weekends.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
• Ability to multitask and work in a fast-paced environment.
• Knowledge of hospitality trends and seasonal pricing strategies.
• Strong negotiation and upselling skills.
• Ability to sell for a public restaurant, boutique/historic inn, and event space simultaneously.

Measures of Success

• Revenue targets for event bookings
• Guest satisfaction based on TripAdvisor, WeddingWire/The Knot
• Conversion of tentative to confirmed bookings
• Timeliness and accuracy of contract execution
• Responsiveness to leads

Budget Responsibility

• Responsible for achieving revenue goals based on annual budget set forth by Soho House.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.