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Overview:
This management role is critical for driving the Personal Loan acquisition business by leading, motivating, and managing a team of Sales Executives. The Manager is responsible for planning and executing sales strategy, ensuring the team achieves monthly and annual targets, and fostering a high-performance sales culture while maintaining strict adherence to compliance and service quality standards.
Responsibilities:
Sales Strategy & Performance Management
To manage sales performance of Sales Executives to achieve their individual sales target.
To plan, set and ensure monthly sales target by Individual Sales Executive is achieved.
To plan and execute team sales plan in achieving the monthly and annual acquisition target.
Team Leadership & Development
Coach and develop Sales Executives to enhance their Product Knowledge and selling skill.
Coach and motivate the Sales Executives and create a highly charged and aggressive sales team.
To cultivate a professional working atmosphere that encourage career development and reduce staff attrition.
To ensure team’s headcount requirements are met.
Process, Compliance & Service
To communicate and liaise with credit initiation, policy and other departments on issue related to loan acquisition.
Ensure compliance in all internal and external dealings.
Ensure compliance and consistency with Bank’s policy in Personal Loan acquisition effort.
To liaise with Voice of Customer (VOC) to handle and resolve customers’ complaints timely and efficiently.
To cultivate strong customer service culture and awareness among Sales Executives.
Skills & Experience We Are Looking For:
Education: Minimum a Diploma / Bachelor’s Degree or its equivalent in related field (with sales experience in the financial industry as a sales manager).
Experience: Candidates must meet one of the following criteria:
Minimum two (2) years of sales management experience.
Minimum two (2) years of sales experience in loan or financial industry.
Core Competencies:
Proven people management and coaching skills to drive sales team performance.
Strong ability to plan, execute, and monitor sales strategies.
Excellent communication skills for liaising with internal departments (e.g., Credit, Policy).
Strong commitment to compliance, customer service, and ethical conduct.
HLB Careers link :
https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.