The Sales Engineer is responsible for providing support for the key accounts and manage the tiers that support Commercial Equipment customers on designated programs. They will enable excellence and consistency in overall customer support and responsiveness.
General Responsibilities
• Develops strong and effective internal and external relationships
• Participates in development and submittal of customer quotations for assigned tiers following defined process
• Communicates directly with customers on assigned responsibilities and tasks
• Assists with the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
• Supports the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Responsibilities:
Serves as a key technical and commercial support resource ensuring alignment with customer expectations, program requirements, and contractual commitments
Manages the customer scorecard, quarterly performance checkpoints, customer surveys, and customer portal maintenance.
Supports all commercial activities for engineering changes, customer portal entries, price hygiene, piece price variance, and on time quotations.
- Acts as a liaison between customers and internal teams (engineering, operations, quality, supply chain) to ensure proactive communication and timely resolution of commercial and technical matters
- Ensures adherence to customer-specific processes, standards, and reporting requirements while driving consistency across customer interactions and deliverables
- Supports ongoing customer relationships by monitoring performance, identifying risks or gaps, and contributing to continuous improvement initiatives that enhance customer satisfaction and program success
Preferred Skills/ Experience:
- Bachelors or Masters Degree in Mechanical Engineering or Electrical Engineering preferred.
- Able to prioritize tasks
- Willingness to ask questions, learn fast, and escalate when needed
- Able to travel 10%
- Strong organizational skills: tracking request, following up, closing the loop
#LI-MY1 #LI-Hybrid
Base Salary Range:
$49,920.00 - $68,640.00
At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.
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Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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